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NTT DATA Services

Onsite IT Support Analyst

Nijmegen, Netherlands

Req ID: 234914

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

Onsite IT Support Analyst

Nijmegen, Netherlands

Overview

Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, printers, and associated peripherals. Serves as company liaison with customer on administrative and technical matters.

Responsibilities

Reviews, troubleshoots and approves operational quality of desktops, notebooks, printers, and associated peripherals.

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Installs, maintains and optimizes desktop /notebook configurations at customer sites.
Diagnoses and resolves product performance problems.
Performs maintenance and repair services.
Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance.
Instructs customers in the operation and maintenance of the system.

Key Skills

Experience in 2nd Line IT Windows Support
Knowledge and experience of Windows 7/10, MS Office/ O365 Operational and configuration knowledge
Excellent customer service and communication skills
Break Fix IT Support, Desk Side Support and Install, Move, Add Change (IMAC)
Basic TCP/IP Networking Protocols
Coordinate activities with Help Desk, Network Services, or other IS groups

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

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Job Segment: Technical Support, Help Desk, Information Technology, Network, Consulting, Technology

Client-provided location(s): Nijmegen, Netherlands
Job ID: NTT_DATA-234914
Employment Type: Other

This job is no longer available.

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