Help Desk Associate
- Guadalajara, Mexico
Req ID: 102662
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Help Desk Associate to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).
NTT DATA, Inc. currently seeks a Help Desk Associate to join our team in Guadalajara. - General incident management - Access management by proper utilization of FIM, MIM, AD consoles along with secure hub and Airwatch mobile consoles - General L1 support for hardware and MS Office packages - Advance technical support for in-house applications and developments - Answer technical support calls providing and escalating to other support groups - Provide support based on email generated requests or reports - Document troubleshooting steps and detailed description of the customer incidents and requests - Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures - Strong written communication skills - Previus technical support experience of 1 year in call center environment for Windows OS, MS Office, Outlook, Internet Explorer, antivirus and peripherals (Installation, operation, configuration)
About NTT DATA Services
NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.
NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.
Job Segment: Consulting, Help Desk, Information Technology, Technical Support, Technology
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