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NTT DATA Services

Field Tech Associate - Augusta

Augusta, GA

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a [[Field Technician]] to join our team in [[Augusta]], [[GA]], [[USA]].

Day to Day job Duties:

  • Applicants must have active driver's license and vehicle.
  • Travel between sites is required.
  • Mileage is reimbursed.
  • Windows troubleshooting and reimaging are required
  • Execute service delivery by performing Installs, Moves, Adds, Changes, Decommissions, Refresh, Hardware and Software Break Fix, Network Smarthand support, and Smarthand Support for Security and VDI per Managed Client Process and Procedure Guide.
  • Coordinate with client end users on expectations, schedule of availability, and process and procedures
  • Meet Service Level Agreements on all services performed
  • Update system of record for delivery Incidents and Requests
  • Update asset management information for assets receiving services -Identify potential issues that could adversely impact End User Experience or contractual obligations and assist in creating action plans as well as following action plans
  • Utilize advanced tools and technical knowledge to remediate incidents and conduct installs
  • Escalate to Field Services Supervisor issues that globally impact the end user environment
  • Continuously improve both individual and team technical skills and knowledge through knowledge share

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Basic Qualifications:

  • Minimum of three years' experience in End user support-Desktop support-ITSM - Incident, Request and IMAC
  • Minimum of three years' experience in Desktop support-standard applications like Word, Excel, PowerPoint, Adobe Acrobat, Flash player etc. and customized customer applications
  • Minimum of three years' experience in Hardware that included Video conference, Standard Desktop and laptop, Printer, Scanner, Desk Phone, Smarthand support, IMAC-D
  • Minimum of three years' experience in End user support-Desktop support-Citrix, VPN, Antivirus and SCCM Client -Wise Client, Sonic Wall, Cisco, F5 VPN, etc.
  • Minimum of three years experience in on-site hands-on Field Services in an SLA environment


Nice to Have:

  • A+ certification desired, but not required.


Candidates for this position will be required to adhere to NTT DATA's and its clients' COVID-19 health and safety protocols. NTT DATA is committed to complying with the Safer Federal Workforce Task Force COVID-19 Workplace Safety Guidance for Federal Contractors and Subcontractors to the extent it is enforced by the federal government or any of its clients. If this position becomes subject to a COVID-19 vaccination mandate based on applicable law or client requirement, candidates will be required to become fully vaccinated as defined by NTT DATA or be approved for an exemption in accordance with applicable law.

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Nearest Major Market: Augusta
Job Segment: Technical Support, Consulting, User Experience, Cloud, Cisco, Technology

Client-provided location(s): Augusta, GA, USA
Job ID: NTT_DATA-233593
Employment Type: Other

This job is no longer available.

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