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NTT DATA Services

Field Tech Associate

1 week agoSapporo, Japan

Req ID: 259093

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Field Tech Associate to join our team in Sapporo, Hokkaido (JP-01), Japan (JP).

自分が従事する分野での規則及び実施手順について深い専門知識を持つ

• 非定型業務が発生した場合一人前対応可能(定型業務がメイン)

• マネージャーにポリシー提言、部下からのエスカレーション対応

デスクサイドのトラブルシューティング、部品交換、システムのアップグレードおよびデスクトップ/ノートブック/プリンターの修復対応

• エンドユーザーに影響を与える潜在的な問題を特定し、是正処置可能

• Windows OSに詳しい

• クライアントサービススキル

* ソフトウェアのアップグレード、およびインストール / アンインストールのトラブルシューティング対応

• 一般的なオフィス業務対応可能

• 真面目に責任感を持って職務を全うできる



1〜3年実務経験

高卒以上 • 大卒以上、専門卒尚可

日本語ネイティブの候補者が望ましいです

Role and responsibilities:
  • Individuals here have a well-rounded knowledge of the policies and procedures for their work area.
  • Their work may require discretion and independent judgment for non-routine matters. However, the primary focus of work activity is predominately routine.
  • They may make policy recommendations to their managers and be an escalation point for less experienced team members.
  • Performs troubleshooting, parts replacement, system upgrades, basic deployment, and repair on desktops / notebooks/ printers.
  • Identifies potential issues that could adversely impact end user experience and takes corrective action.
  • Strong knowledge of Windows operating system environment.
  • Solid client service skills.
  • A+ desktop or equivalent skill set is required; additional certifications for various hardware platforms may be required.
  • Ability to physically perform general office requirements.
  • Must be able to perform essential responsibilities with or without reasonable accommodations.


Requirement
  • Typically requires 1-3 years relevant experience.
  • High School Diploma or equivalent.
  • Undergraduate degree or some college coursework preferred.
  • Must be a Japanese Native

About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Job Segment: User Experience, Consulting, Application Developer, Technology

Client-provided location(s): Sapporo, Hokkaido, Japan
Job ID: NTT_DATA-259093
Employment Type: Other