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NTT DATA Services

Care Management Associate

Phoenix, AZ

NTT DATA Corporation is a top 10 global services company and part of the NTT Group, a Fortune 29 telecommunications and services company based in Japan. We operate with 60,000 professionals in 36 countries. Every day around the world we help clients explore new ways to respond to market dynamics with flexibility and speed, reduce costs with less risk, and increase productivity to enable growth.

NTT DATA Services currently seeks Care Management Associates (Call Center) to join our team working in Phoenix, AZ.

This is a HYBRID role-Local to Phoenix, AZ candidates only.

Job Description:
-Coordinates care with providers as a part of comprehensive and proactive discharge planning.

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-Identifies and escalates quality of care issues through established channels.
  • Utilizes critical thinking and judgment to collaborate and inform the case management/concurrent review process, in order to facilitate appropriate healthcare outcomes for members by providing care coordination, support and education for members through the use of care management/concurrent review tools and resources. Will assist with discharge plans, and outreach to members, assist with Home Health/DME issues.
* Minimum of 1 year in a customer service or call center environment
* Computer experience is required with proficiency in Microsoft Outlook, Word and Excel.
* Basic alpha number data entry skills with attention to accuracy and quality is essential.
* Minimum Typing Speed: 45 wpm AND Minimum Keyboarding: 6500 alphanumeric (Assessments will be given)

High school diploma or GED required

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Client-provided location(s): Phoenix, AZ, USA
Job ID: NTT_DATA-24-01198
Employment Type: Other