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Novartis

Time Service Delivery Senior Expert

Beijing, China

Job Description

Job Purpose:

The purpose of this role is to provide second level expert services for employees, managers and P&O Services community in the area of Time Services processes and act as a subject matter expert for these services. Geographical areas of coverage will include Mainland China and oversight of Taiwan and Hong Kong.

To coordinate with global services centers the implementation and execution of the end-to-end Time Services policies, programs and regulatory requirements into the daily operations of P&O Services as well as to provide support on Time & Attendance tool.

Your responsibilities include, but are not limited to:
• Provides day-to-day Time Services Delivery operations with compiling and entering time & attendance data, and reconcile errors to maintain accurate and complete time & attendance records, all in timely and accurate manner

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• Acts as subject matter expert for Times Services related to data and processes
• Ensures maintenance of all relevant HR related data is correct and complete
• Ensures compliance in line with relevant legislation, Data Privacy, Protection guidelines and other relevant guidelines across identified geographies
• Performs country specific Data consistency check
• Respects and follows the payroll calendar to prepare the necessary payroll inputs
• Supports NFCM and HR controls
• Resolves time & attendance related queries and issues within the standard established time frames raised by various stakeholders, incl. associates
• Escalates requests and issues that cannot be resolved directly to the appropriate escalation point of contact (i.e. IT / Time Services Unit Lead)
• Core T&A Technology Activities & BAU Tasks
• Highlights exceptions and deviations
• Extracts regular and ad hoc reports needed for payroll and other divisions upon request
• Identifies and gathers system enhancements and change requests to report and coordinates with IT and/or global support team
• Provides regular training to new and established stakeholders on the use of the Time and Attendance system
• Ensures all Times Services Delivery performance metrics and KPIs are met
• Contributes to and supports projects in scope for P&O Services
• Perform other tasks as assigned by Line Manager

Diversity & Inclusion / EEO

Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Minimum Requirements

What you'll bring to the role:
• Bachelor degree, Excellent spoken and written English & Chinese (Mandarin/Cantonese)
• Preferred 3 to 6 years' experience in Time Services operation on a Time Solution platform OR 3-6 years background in HR Services either in Payroll-Time or HR Technology as added plus
• Experience of working in project within a global organization; Experience with transformation initiatives and transition projects is a plus
• WD/SAP system knowledge is advantage
• Work experience in virtual/remote teams preferred
• Ability to maintain the highest level of confidentiali-ty and sound judgement, in addition to high-level attention to detail, analysing information, thorough-ness, general math and reporting skills is must.
• Comfortable working in a complex and rapidly changing work environment; Strong attention to detail and end-to-end process; Committed to offering superb customer service and drive for achieving customer satisfaction
• Proficiency in use of Microsoft Office; advanced Excel skills

Why Novartis?
236 million lives were touched by Novartis medicines in 2022, and while we're proud of this, we know there is so much more we could do to help improve and extend people's lives.

We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working.

We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what's possible, when we collaborate with courage to aggressively and ambitiously tackle the world's toughest medical challenges. Because the greatest risk in life, is the risk of never trying!

Imagine what you could achieve here at Novartis!

Commitment to Diversity & Inclusion:
Novartis is committed to building an outstanding, inclusive work environment and diverse team's representative of the patients and communities we serve.

Join our Novartis network:
If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, follow us via Novartis Group Recruitment WeChat Official Account and Novartis Group WeChat Video Account.

Accessibility and Accommodation:
Novartis is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to [email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

Division
CTS

Business Unit
HR NBS

Location
China

Site
Beijing

Company / Legal Entity
Novartis Pharma Beijing

Functional Area
Human Resources

Job Type
Full Time

Employment Type
Regular

Shift Work
No

Client-provided location(s): Beijing, China
Job ID: Novartis-369473BR
Employment Type: Other

This job is no longer available.

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