Service Delivery Expert - Regulatory
- Hyderabad, India
530+ active trials with 80,000 patients; 9+ million case reports per year; 1 Regulatory submission every 6 minutes! As the technology and innovation Partner, Development IT supports every stage of drug development by delivering end-to-end service offerings. Join us and directly contribute to Novartis' vision to ReImagine Medicine.
Your responsibilities included but are not limited to :
• Represent IT to the business or IT groups receiving services, ensuring that expectations
for IT services are met.
• Identify and qualify new demand and assist with steering proposals through the early
phases of approval; help establish budgets and investment proposals and obtain sponsorship
• Ensure the introduction of new / modified services happens in a planned, controlled and
timely manner to minimize disruption and maximize benefit.
• Create the detailed IT solution/service design, based on functional specifications, to
meet quality and performance requirements and technical constraints.
• Develop, build, configure, customize, and unit test solutions based on the functional and
technical specifications to meet quality and performance requirements.
• Work to integrate services horizontally across organizational units, and manage interfaces
between Service Delivery projects.
•Bachelors/Masters in Computer Science/AI or equivalent degree/areas
•8+ years of experience, preferably as a Project Manager or Business Partner/Account, 6+ years of business and/or IT experience in drug development domain(s), Manager or Business Analyst, including business process knowledge, workshop facilitation
techniques and organizational change
•Proven track record of managing all aspects of a successful product / service delivery
throughout its lifecycle
•Solid technical background with understanding and/or hands-on experience in software/web
•Proven ability to identify technology options and drive decision-making that balances
business and technical requirements
•Strong problem solving skills and willingness to roll up one's sleeves to get the job done, Skilled at working effectively with cross functional teams in a matrix organization, Excellent written and verbal communication skills, Experience working in an agile environment, delivering via incremental releases
Business and/or IT experience in drug development domains, best in Regulatory domain
Preferred, Experience with ArisGlobal LS RIMS or Register or similar RIM systems preferred
Why consider Novartis?
799 million. That's how many lives our products touched in 2019. And while we're proud of that fact, in this world of digital and technological transformation, we must also ask ourselves this: how can we continue to improve and extend even more people's lives?
We believe the answers are found when curious, courageous and collaborative people like you are brought together in an inspiring environment. Where you're given opportunities to explore the power of digital and data. Where you're empowered to risk failure by taking smart risks, and where you're surrounded by people who share your determination to tackle the world's toughest medical challenges.
Imagine what you could do at Novartis!
Back to top