Novartis

Service Delivery Expert - Crm

2 weeks agoEast Hanover, NJ

Job Description

With 350 associates across 40 countries, Commercial IT is the backbone for Novartis launch excellence and commercial/medical execution. We deliver integrated IT Solutions and Services within an eco-system of partners. We are hiring, adding 30 new roles to our team based in the United States.

Here is your opportunity to work with the latest technology to make an impact and support a multimillion portfolio in an innovative, unbossed environment.

In the role of Service Deliver Expert CRM, US you will support all Novartis divisions and have overall accountability for the effective planning and implementation of the Commercial IT solutions, focusing on Sales capabilities. You will become a trusted business partner in US and engage with key business leaders (sales managers, business franchise heads, sales force effectiveness leads, commercial excellence leads...) to understand their strategy and drive IT Roadmap definition and implementation leading the Commercial IT teams during the different phases: demand/budget shaping, project implementation and operations.
Your deep knowledge in Pharma Field Force, Customer Facing and CRM related business processes You must be able to prescribe solutions for key business issues and guide the correct use of technology to solve these issues.

Your responsibilities include, but are not limited to:
• Act as the primary connection between service delivery and the business for a given capability
• Ensure IT services are aligned with business strategy, business objectives, business requirements, standards and regulations
• Understand the processes, plans, objectives, drivers, and issues related to the business capability, as well as the appropriate external policies and regulations.
• Identify and qualify new demand with overall responsibility for steering proposals through the early phases of approval
• Participate in establishment of budgets and investment proposals and obtain sponsorship and funding
• Ensure the introduction of new / modified services happens in a planned, controlled and timely manner to minimize disruption and maximize benefit
• Provide IT consulting to the capability stakeholders, educate them on IT processes and methodologies and drive adoption of global solutions
• Ensure service adherence with quality, compliance and security standards and delivery of associated corrective service actions
• Provide a uniform approach to the way in which customer feedback is handled and resolved
• Ensure technology impact analysis is provided to business
• Facilitate project kick-offs contributing to the success of a project team
• Take accountability to ensure adherence with Security and Compliance policies and procedures within Service Delivery scope

Diversity & Inclusion / EEO

The Novartis Group of Companies are Equal Opportunity Employers and take pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential.

Minimum Requirements

Education:
• Minimum of Bachelor's degree in Computer Science or Bachelor's degree in Sales & Marketing are required

Experience:
• 6 years minimum of business and/or IT experience including deep knowledge in Pharma Field Force, Customer Facing and CRM related business process
• Proven success prescribing solutions for key business issues and guiding the correct use of technology to solve these issues
• Background in Salesforce, Veeva and CRM technologies highly recommended.
• Background in digital media, data and analytics preferred.
• Ability to ensure all business end-user requirements for all IT services are documented through Service Level Agreements (SLAs) for medium complexity capabilities with medium sized user footprint
• Ability to develop and enhance relationships

Why consider Novartis?
799 million. That's how many lives our products touched in 2019. And while we're proud of that fact, in this world of digital and technological transformation, we must also ask ourselves this: how can we continue to improve and extend even more people's lives?

We believe the answers are found when curious, courageous and collaborative people like you are brought together in an inspiring environment. Where you're given opportunities to explore the power of digital and data. Where you're empowered to risk failure by taking smart risks, and where you're surrounded by people who share your determination to tackle the world's toughest medical challenges.
Imagine what you could do at Novartis!

Commitment to Diversity & Inclusion:
Novartis embraces diversity, equal opportunity and inclusion. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration, and empowers our people to unleash their full potential.

Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to learn more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network

Division
CTS

Business Unit
IT NBS

Location
USA

Site
East Hanover, NJ

Company / Legal Entity
Novartis Corporation

Functional Area
Information Technology

Job Type
Full Time

Employment Type
Regular

Shift Work
No

Job ID: Novartis-314508BR