REFS Head (Middle East & Africa)

    • Istanbul, Turkey

Job Description
-As the REFS representative at the cluster/country level, acts As the touchpoint for customers cross-site and within the cluster/country and across all REFS domains, to gather and maintain a deep understanding of cluster/country business needs and challenging these needs to shape cluster/country level customer requirements ensuring all service activities deliver greatest value and quality
-Establishes a regular operating rhythm and meeting structure with Country/Site REFS Heads to obtain an understanding of country/site-level, identify patterns and dependencies across countries/site, and provide leadership to Country/Site REFS Heads on the implementation of cluster/country account strategy -Anticipates cluster/country customer needs and/or implications arising from business change taking place at the global or regional level and takes a strategic view when discussing potential solutions with the customer ensuring close collaboration with regions -Translates the regional/divisional strategy into a cluster/country level strategic account plans -Acts as an escalation point for country management service delivery issues, and assists through coordination of the implementation of solutions and the resolution of country issues. -Drives customer satisfaction within the cluster/country; owns and manages the measurement of customer satisfaction within the cluster/country and identifies and relays potential corrective initiatives -Provide leadership to sites within the cluster/country and sets clear objectives for the country/cluster in line with regional objectives -Builds and develops talent within the cluster/country by creating succession plans for the key positions, driving a continuous improvement mindset in the organization and developing and executing training in the various areas of process excellence End to end responsibility for REFS scope of services for the country Co-creates REFS strategy for the country with internal and external business partners As this position requires to build stakeholder relationships and is also a leadership position, it will require a significant portion of the working week to be visible on the sites within the portfolio

Minimum requirements
Strategy Development People Leadership P&L or Unit Accountability Collaborating across boundaries Leading large and/or diverse multi-functional teams Cross Cultural Experience Major Change English Facility Management Real Estate Management Design and Construction Management Knowledge of business models Knowledge of creating strategic partnerships Influencing and persuading Finance Management


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