Director, US Commercial Consulting - Field Force Effectiveness
- East Hanover, NJ
Why consider Novartis?
799 million. That's how many lives our products touched in 2019. And while we're proud of that fact, in this world of digital and technological transformation, we must also ask ourselves this: how can we continue to improve and extend even more people's lives?
We believe the answers are found when curious, courageous and collaborative people like you are brought together in an inspiring environment. Where you're given opportunities to explore the power of digital and data. Where you're empowered to risk failure by taking smart risks, and where you're surrounded by people who share your determination to tackle the world's toughest medical challenges.
Imagine what you could do at Novartis!
Commitment to Diversity & Inclusion:
Novartis embraces diversity, equal opportunity and inclusion. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration, and empowers our people to unleash their full potential
In this role, the Director, US Commercial Consulting will play a key role, using experience and thought leadership, in driving the strategic direction of the Commercial Consulting and ultimately wider Field Force Operations team. Director, US Commercial Consulting will lead & run (potentially operationally) a team of Commercial Consulting Associates (based in East Hanover, Hyderabad, India and Mexico) to ensure CC consistently delivers high quality service, on time and to budget.
o Leads the development of detailed regional, mainly North America based (Divisions, Global Functions, Commercial Excellence Teams, Business Franchises) business plan for Commercial Consulting for full year (market segmentation, account potential and identification of key stakeholders), and provides input to team revenue forecasting and budgeting process
o Demonstrates thought leadership in leading senior level discussions related to commercial or field force strategy in order to develop, advise and execute Commercial Consulting services via all relevant NGSCs
o Drives high customer satisfaction & delivers on the contribution and revenue projections for the region
o Mentors and guides Consultants in their region, ensure that they have the requisite support to meet and exceed upon their deliverables within defined Service Level Agreements, and is available to support wider Commercial Consulting team to meet their core objectives
o Proactively develops talent, managing, mentoring and providing career plans and succession plans to grow and retain internal talent base
o Drives and provides input into hiring/resourcing requirements for the team and conducts performance evaluations using key metrics where relevant
o Establishes, vigorously monitors and reports important metrics, and takes proactive action to continuously strive for improvement
o Works with extended Commercial team and other groups in East Hanover, NBS Dublin and Hyderabad (Forecasting, Business Analytics, Field force Operations etc.) to demonstrate any cross-functional commonalities.
The Director, US Commercial Consulting works closely with the Head of Commercial Consulting to drive the delivery of strategic business plan across the region that contributes towards the revenue internalization and customer satisfaction goals of Commercial Consulting team in the all service areas, such as:
Commercial strategy design
• New launch / indication expansion Go-to-Market, BD&L or field force reorg
• Segmentation & targeting
• Role design
• Field force structuring and sizing
Field strategy implementation
• Territorial structure design & personnel placement
• Incentive plan & goal setting design
• Call plan design
Ad-hoc commercial projects based on local business challenges identified through assessments and / or benchmarking
EEO Statement :
The Novartis Group of Companies are Equal Opportunity Employers and take pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status.
EEO Statement The Novartis Group of Companies are Equal Opportunity Employers and take pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status.
Minimum requirements :
Education (minimum/ desirable): Bachelor's Degree - MBA with Graduate/Post Graduate in Life Sciences Pharmacy/ Medicine/Science or related fields / MDs/MS/MPH preferred.
• Overall 7+ years of experience in senior commercial position.
• 2+ years in Sales Force Effectiveness.
• Confirmed background as a consultant or in a consultant role.
• Experience in working in a matrix and geographically dispersed environment.
• Ability to engage senior partners and influence strategic decision-making
• Confirmed problem-solving skills to identify customer issues and deliver solutions
• Familiarity with Service Level Agreements, quality critical metrics and management of operational issues.
• Proven understanding of US healthcare landscape, data and sales operational processes (desirable).
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