Director, Launch & Change Excellence
- East Hanover, NJ
By 2023, Patient Specialty Services [PSS] is projected to support over 1.4 Million patients and impact nearly $4B of Novartis's US Pharma revenue. PSS provides mission critical support to Novartis brands by helping patients access medications needed to improve their health.
The creation of an internal Engagement Center is a strategic priority for US Pharma. We have an incredible opportunity to formulate exciting new partnerships to deliver transformative patient services. The PSS team is uniquely positioned to help support our goal of providing appropriate medications to twice as many patients twice as fast.
At Novartis we are reimagining medicine to address some of society's most challenging healthcare issues. We discover and develop breakthrough treatments and find new ways to deliver them to as many people as possible. We believe the answers are found when curious, courageous and collaborative people like you are brought together in an inspiring environment. Where you are given opportunities to explore the power of digital and data. Where you are empowered to risk failure by taking smart risks. And where you're surrounded by people who share your determination to tackle the world's toughest medical challenges.
Over the next 5 years, Novartis is expected to launch up to 27 new medications and our Patient & Specialty Services team is on the forefront of transforming how the industry helps patients get access to treatment. Our ambition is high but we are proud and not satisfied. If you'd like to be part of our journey, then come join our team!
Responsible for developing practical frameworks, tools, methodologies, and processes to drive excellence in pre & post launch execution across all Patient & Specialty Service (PSS) programs. The candidate will work with PSS franchise teams to co-create and implement tools that both simplify and accelerate the quality and timeliness of launch preparation and post-launch operational excellence of all patient support programs. He / She will also work closely with the internal innovation team and external organizations to identify and apply new approaches to patient support program launches to better serve our customers and patients.
Your responsibilities will include, but are not limited to:
•Support creation and implementation of tools that both simplify and accelerate the quality and timeliness of launch preparation
•Assist in establishing a consistent, reliable, repeatable approach for launch excellence for all patient support programs
•Support PSS franchise teams pre and post launch to plan, execute, and operationalize patient support programs and services through key frameworks, processes, and best practices
•Support the ongoing evaluation of key programs and processes for PSS across the portfolio
•Partner with brand team and drive implementation of changes to existing PSS programs
•Ensure successful program implementation, operations, and compliance for assigned projects through cross-functional partnership within and outside the organization
•Ensure program launch & change is done with proper monitoring, auditing and quality assurance of patient support programs and services
•Develop and maintain knowledge of various methodologies, regulations, processes, timelines, and general approach underlying the company's current and potential products/support services
•Collaborates with PSS Leadership, brand, finance, legal and compliance.
EEO Statement The Novartis Group of Companies are Equal Opportunity Employers and take pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status.
•Bachelor's Degree required (preferably in Life Sciences, Pharmacy, or Business related discipline), advanced degree preferred
•7+ years with an advanced degree (such as MS, MBA, PHD, etc.) or 8+ years of progressive business experience in the biopharmaceutical industry with broad understanding of pharmaceutical sales, marketing, reimbursement and patient services
•7+ years of change management and project management experience
•Demonstrated "hands-on" understanding of the current compliance environment including current regulations and standards from the FDA, CMS, HHS OIG, and other regulatory and enforcement agencies
•Effective leadership skills, including change management on projects/programs
•Experienced in establishing and cultivating relationships; able to collaborate effectively with key stakeholders and partners across the organization
•Ability to work in a fast-paced team environment and handle multiple projects and tasks
•Ability to analyze problems, identify alternative solutions and implement recommendations for resolution
•Travel as required
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