Commercial IT Product Manager

    • East Hanover, NJ

Job Description
With 350 associates across 40 countries, Commercial IT is the backbone for Novartis launch excellence and commercial/medical execution. We deliver integrated IT Solutions and Services within an eco-system of partners.

Here is your opportunity to work with the latest technology to make an impact and support a multimillion portfolio in an innovative, unbossed environment.

The Commercial IT Product Manager will be a critical role in defining and driving the product vision, strategy, roadmap and delivery of product capability for patient services and related therapy journey touch points. The successful Product Manager is passionate about data-driven decision making, developing a deep understanding of customer and end-user needs, and creating elegant and scalable solutions to solve for patient journeys. Ideal candidates will contribute to the ideation, technical development and launch of innovative products in Patient Services in collaboration with business stakeholders.
You will work with a cross-functional team in evolving the technology offerings to ensure that the solution meets the business outcomes. The product solutions will drive improved impact across the patient journey to maximize a seamless and integrated end user experience. Specifically you will develop the product roadmap, create and prioritize the product backlog and direct the development team. You will also be accountable for maximizing the value and use of the product as measured by business KPI's, throughout the product lifecycle.

Patient Support Programs at Novartis help enable patient engagement and improve outcomes by helping patients get on-boarded to Novartis therapies in a timely manner. You will have an opportunity to directly affect the patient journey during their treatment and ongoing care.

MAJOR ACCOUNTABILITIES
Customer focus
• Ensure the customer's needs are driving the design of the product throughout the product lifecycle; works with other product owners to ensure consistency and coherence in how the customer needs and user experiences are addressed across inter-dependent product(s).
• Maintains ongoing interaction with the customer, including through demos and pilots, ensuring customer's needs are understood and fulfilled in the product.
• Measures and responds to customer input, experience, and feedback to ensure high satisfaction with the product.
• Ensure deployment success by collaborating with the business to successfully implement tools and support patient services business.
• Ensure collaboration and support of continuous evolution of relevant business process in support of patient journey excellence.

The Commercial IT Product Manager will be a critical role in defining and driving the product vision, strategy, roadmap and delivery of product capability for patient services and related therapy journey touch points. The successful Product Manager is passionate about data-driven decision making, developing a deep understanding of customer and end-user needs, and creating elegant and scalable solutions to solve for patient journeys. Ideal candidates will contribute to the ideation, technical development and launch of innovative products in Patient Services in collaboration with business stakeholders. You will work with a cross-functional team in evolving the technology offerings to ensure that the solution meets the business outcomes. The product solutions will drive improved impact across the patient journey to maximize a seamless and integrated end user experience. Specifically you will develop the product roadmap, create and prioritize the product backlog and direct the development team. You will also be accountable for maximizing the value and use of the product as measured by business KPI's, throughout the product lifecycle.

Patient Support Programs at Novartis help enable patient engagement and improve outcomes by helping patients get on-boarded to Novartis therapies in a timely manner. You will have an opportunity to directly affect the patient journey during their treatment and ongoing care.

MAJOR ACCOUNTABILITIES
Customer focus
• Ensure the customer's needs are driving the design of the product throughout the product lifecycle; works with other product owners to ensure consistency and coherence in how the customer needs and user experiences are addressed across inter-dependent product(s).
• Maintains ongoing interaction with the customer, including through demos and pilots, ensuring customer's needs are understood and fulfilled in the product.
• Measures and responds to customer input, experience, and feedback to ensure high satisfaction with the product.
• Ensure deployment success by collaborating with the business to successfully implement tools and support patient services business.
• Ensure collaboration and support of continuous evolution of relevant business process in support of patient journey excellence.

End-to-end product accountability
• Drives product definition in partnership with Product Owner, sets clear vision, and roadmap, continuously communicating and anticipating future needs.
• Accountable for end user experience, seamless product delivery and high customer adoption.
• Makes decisions on the product based on customer needs, business value, and feasibility.

Stakeholder engagement and communication
• Partners with stakeholders within the organization to build transparency and incorporate inputs as needed
• Ensures ongoing awareness and alignment between product team and stakeholders
• Champions product vision, ensures the team is comprised of the necessary technical skillset and capabilities to deliver the product and removes roadblocks
• Champions collaborative work environment and feels at ease dealing with conflict between business teams. Product owner and product delivery teams.

Deliverable

• Drives product definition in partnership with Product Owner, sets clear vision, and roadmap, continuously communicating and anticipating future needs.
• Accountable for end user experience, seamless product delivery and high customer adoption.
• Makes decisions on the product based on customer needs, business value, and feasibility.

Stakeholder engagement and communication
• Partners with stakeholders within the organization to build transparency and incorporate inputs as needed
• Ensures ongoing awareness and alignment between product team and stakeholders
• Champions product vision, ensures the team is comprised of the necessary technical skillset and capabilities to deliver the product and removes roadblocks
• Champions collaborative work environment and feels at ease dealing with conflict between business teams. Product owner and product delivery teams.

Deliverables
• Support the Product Owner to maintain and prioritize the product backlog consisting of topics requiring resolution including the definition of each item
• Works with the team and stakeholders to define the product roadmap in accordance with the approved technology standards and where applicable, make a case for new standards
• Provides stakeholders with a regular opportunity to review and discuss progress, for example through Sprint Demos
• Ensure consistency and traceability between user requirements, functional specifications and testing & validation. Support validation, testing (OQ, PQ, UAT) and end user training
• Ensure adherence with Security and Compliance policies and procedures

EEO Statement The Novartis Group of Companies are Equal Opportunity Employers and take pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status.

Minimum requirements
• Bachelor's degree in related areas such as Information technology
• 10+ years of industry-relevant experience
• Experience in IT Service Management, Project Management or Process Improvement
• Proven Product Management skills; experience working in product teams or innovation or startups or digital/tech highly desirable
• Strong understanding of patient engagement solutions on a SalesForce.com or AWS technology stack
• A toolkit for product leadership that includes an understanding of Agile and Lean methodologies, and Objectives and Key Results. Experience of delivery through these methods is highly desirable
• Ability to drive with limited information, willingness to adapt, speak-up and challenge, and take calculated risks
• Experience working in a complex organization, building relationships and driving engagement
• Intense curiosity: able to dig beneath the surface of a problem, interrogate the question, and synthesize clear hypotheses that can be engineered and tested

Nice to have
• Commercial experience in various roles and within pharma highly desirable
• SAFe Scrum Master or equivalent certification/training and agile development experience desirable
• Strong understanding of AWS offerings and/or SalesForce.com Health Cloud would be plus

Why consider Novartis?

799 million. That's how many lives our products touched in 2019. And while we're proud of that fact, in this world of digital and technological transformation, we must also ask ourselves this: how can we continue to improve and extend even more people's lives?

We believe the answers are found when curious, courageous and collaborative people like you are brought together in an inspiring environment. Where you're given opportunities to explore the power of digital and data. Where you're empowered to risk failure by taking smart risks, and where you're surrounded by people who share your determination to tackle the world's toughest medical challenges.

Imagine what you could do at Novartis!


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