Associate Director, Thought Leader Liaison, MS
- Atlanta, GA
400,000 patients are diagnosed with MS in the United States. We put patients first, with the hope of improving people's lives, this is a passion for some - is it for you?
The Neuroscience Franchise has a rich history and promising future in Multiple Sclerosis, with a multiple product portfolio. We are looking for a highly engaged Thought Leader Liaisons who will play an important role in helping improve the lives of patients with MS. Do you want to be part of a team that puts patients first and puts a strong focus on customer-centric initiatives? Do you want the opportunity to lead and collaborate with cross-functional stakeholders?
The Thought Leader Liaison (TLL) is a customer-facing role responsible for executing the customer aspects of the Multiple Sclerosis (MS) Brand's peer to peer strategies and building productive relationships with Speakers, National/Regional Medical Experts (MEs) and other key (MS) influencers in their assigned geog-raphy.
The TLL will build advocacy and support for Novartis Brand(s) among thought leaders using approved ma-terials and will serve as primary contact with these key influencers. The TLL will connect Thought Leaders with other relevant parts of the Novartis organization (e.g., Marketing, Market Access, Medical Affairs) while maintaining compliance with guidelines on appropriate medical/commercial collaboration. The TLL is responsible for compliantly liaising with Medical Affairs, R&D, Market Access, Patient Specialty Services (PSS), Sales and Marketing to execute peer to peer strategies, address customer needs, identify/initiate appropriate projects of mutual interest to NVS and customers, anticipate market trends, and uncover competitive intelligence, ensuring delivery against the Neuroscience Franchises business objectives. The TLL will also have responsibility for coordination of national/regional conferences, state society meetings, and speaker events. The TLL will align across the Novartis organization to coordinate thought leader interactions and deliver a cohesive customer experience.
• Thought Leader Interactions
o Significant customer-facing time, building relationships with existing and new Thought Leaders for involvement in current and future commercial activities
o Creates local peer to peer strategies in coordination with national and regional strategic, marketing and sales business plans.
o Liaise with sales and marketing to ensure thought leader concerns/needs are ad-dressed in a timely and thorough manner
o In full alignment with guidelines on appropriate medical/commercial collaboration, connect the thought leader to the appropriate Medical Affairs or R&D associate to address clinical/R&D-related questions.
o Collaborates closely with the Novartis advocacy team to develop relationships with key physician and patient organizations
o Manage database of NVS interactions with thought leaders to ensure cohesive customer experience
o Disseminate thought leader insights to broader NVS stakeholders, including marketing, sales and access, as relevant, to drive development of new strategies and tactical approaches
• Conventions and Congresses
o Coordinate TLL and leadership interactions at all assigned national/regional, state society conferences
o Work with Marketing to identify opportunities to partner to promote at all of our sponsored meetings
o Initiates and pursues opportunities to involve Novartis in meaningful programs with Thought Leaders to ensure Novartis is strategically and strongly positioned in the US MS market
• Speaker/Program Management
o Coordinate speaker events, including selection of speakers, training for speakers, agenda of events, and budget management
o Collaborates with marketing team on peer to peer programs including speaker training programs and contributes to ongoing refinement of US speaker Bureau
o Contributes to content development by providing customer insight and perspective, increasing program impact & relevance
o Identifies and initiates programs/tactics of mutual interest to Novartis and Thought Leaders as appropriate
o Liaise closely with Legal, Regulatory and Compliance to execute brand tactics successfully
o Manages operation plan annual budget - Manages the implementation and budget of programs, from initiation to completion, on time, within budget and on strategy
o Ensure alignment to and ownership of NPC policies including Code of Conduct and all applicable laws and regulations
o Works to ensure a diverse and inclusive environment free from all forms of discrimination and harassment.
• Maintains current scientific knowledge
o Seeks out information from relevant medical and scientific literature, scientific meetings, symposia, and seminars that differentiates Novartis products from the competition
o Works with Sales, Marketing, R&D, Medical Affairs, Business Development and other functional areas to ensure that a comprehensive view of key market trends is integrated into overall planning
EEO Statement The Novartis Group of Companies are Equal Opportunity Employers and take pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential.
What you'll bring to the role:
• Education: Bachelor's Degree is required in relevant field, advanced degree preferred
• At least 5 years in Pharmaceutical Sales and/or Account Management, TLL experience preferred
• Ability to travel 80% of time
• Proven ability to develop productive relationships with physicians and other Healthcare Profes-sionals
• Ability to lead, motivate, develop and influence others
• Strong analytical skills and presentation skills
• Ability to think creatively and conceptually
• Ability to develop and execute key strategies
• Strong communication skills, both verbal and written
• Strong interpersonal skills and executive presence
• Ability to prioritize, negotiate and problem solve
• Financial/budgetary experience
• Proven sales ability with consultative approach
• Proven ability to work effectively in a matrixed environment
• This is a remote position**
Back to top