Product Support Manager I

Are you interested in the opportunity to work for an industry-leading company whose work with cutting-edge technology is driven by something human: the lives our technology protects? If so, Northrop Grumman may be the place for you. It's not the systems that drive us: it's the soldier our systems bring home. It's not just the equipment that motivates us: it's the people our equipment protects. It's not the innovation that gets us up in the morning: it's whom those innovations serve. We're united by our work to help people and protect the world. And that mission makes our team even stronger.

When you join Northrop Grumman, you'll have the opportunity to connect with coworkers in an environment that's uniquely caring, diverse, and respectful. Employees share experiences, insights, perspectives, and creative solutions with some of the best minds in the industry. We collaborate through integrated product teams, cross-functional teams, and employee resource groups, while thriving through the support of training and development, mentors and every day coaching, along with extensive health and work/life benefits. We're committed to our employees' professional and personal development and success.

Northrop Grumman recruits top talent with traditional and non-traditional backgrounds in order to ensure our team is united, connected, skilled, focused and innovative. An inclusive workplace of people with diverse backgrounds, experiences, and perspectives is the key to our performance. At Northrop Grumman, we want our employees to bring their whole self to work. All your different sides are welcome here, as we believe they make our team, our products and our services, that much better.

Job Description

Responsible for daily operations of a large technical development team, providing direct supervision of the staff, assignment of work, schedules, task analysis, day to day workflow, budgeting, proposal support, and program status reporting. Supervisory responsibilities include the planning and program performance addressing cost, schedule, technical performance, and quality of assigned technical services-type development contract. Provides direct supervision, leadership, and mentorship to employees, and broad responsibility for all aspects of program performance, hiring, and routine personnel actions. Monitors daily operations of assigned work unit and actively assists and provides direction to subordinates as required. Executes department policies and precedents to ensure projects are completed following established procedures and schedules. Reviews work for adequacy in meeting objectives, quality standards, and program goals. Becomes actively involved in daily operations when required to meet schedules or to resolve complex problems. Conducts briefings with customer and stakeholders and participates in technical meetings for internal external representatives concerning specifics operations. Recommends modifications to operating policies. Serves as liaison between subordinates and program management staff, reporting status of projects, program phases, staff, and budgets.

Basic Qualifications:

  • Bachelor's Degree in an appropriate technical discipline and ten (10) years of specialized experience OR; fifteen (15) years of relevant experience w/o any formal education
  • Applicants must be willing to work a flexible work schedule that may include extended shifts, holidays, and weekends and support on call status for 24 hours-a-day, 7 days-a-week, 365 days a year.
  • All applicants must have and maintain a valid U.S. passport, accept customer furnished quarters for a period up to 120 days away from primary work location and comply with mobility requirements.
  • Applicants must meet medical requirements for worldwide travel which include a physical.
  • Applicants should be able to demonstrate an understanding of Aviation and Aerospace technical data.
  • Applicants must be a US citizen and have a current and active DoD Top Secret clearance.
  • Must be able to obtain Special Program access within 365 days of hire date and maintain access.
  • Ability to analyze situations to discover facts, knowledge, interpretations to carry out prescribe actions(s)
  • Able to perform work in an approved environment during specified work hours
  • Ability to be subject to a variety of physical conditions
  • Ability to be subject to both external and internal environment conditions
  • Able to change physical locations based upon need

Preferred Qualifications:

Experience leading or supervising a technical team preferred. Proficiency in data development, electronic technical publications, training development, or graphic illustrations highly desired. An excellent working knowledge of the Microsoft Office Suite, database software, relevant authoring utilities and software, or related development tools required.

Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA statement, please visit www.northropgrumman.com/EEO. U.S. Citizenship is required for this position.


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