Policy Analyst 3/4

Northrop Grumman Enterprise Services and Chief Strategy Office (ES&CSO) is seeking a skilled and experienced Policy and Procedure Analyst 3/4 to join our rapidly growing Process Excellence team and have an immediate impact on decision-making to help address some of the organization’s most significant and complex challenges.

Responsibilities include but are not limited to:

  • Actively engaging in the design, development, and implementation of global Knowledge Management (KM) strategies.
  • Developing KM governance structures and processes for implementing KM programs and systems and providing thought leadership on current best practices in KM, portal design, and intellectual capital and content management.
  • Applying expertise in KM tools and deploying information management and content management strategies and experience
  • Comprehending and recognizing key barriers to KM behavioral change and developing effective change management programs
  • Analyzing business processes, interviewing stakeholders, and evaluating strategic and IT plans to develop KM programs
  • Applying knowledge management promotion techniques, such as relationship management, goals & measurements, knowledge-sharing rewards, training, user surveys, communications.
  • Using deep knowledge in enterprise knowledge management, information architecture and taxonomies and tools including: knowledge management technologies, portal management (SharePoint),website usability, databases & repositories, subscription management, collaborative & social software, content & document management, search engines, expertise locators, taxonomy metadata, metrics reporting & analytics, workflow and process automation applications; strong technical knowledge of systems such as SharePoint, SQL, Office, Open Text, and MS FileStream
  • Demonstrated understanding of online usability best practices and approaches; knowledge asset acquisition & classification process and tools, such as enterprise taxonomy models, knowledge mapping, after-action reviews, lessons learned, innovation & idea-generation, and people profiles

Basic Qualifications for a level 3:

  • Bachelor’s degree in computer science, library science or a related field with at least 6 years’ of relevant experience or equivalent combination of education and experience
  • Strong technical knowledge of systems such as SharePoint, SQL, Office, Open Text, MS FileStream
  • Experience designing and implementing collaborative knowledge management systems, e.g., SharePoint, Huddle, and Google Docs
  • Knowledge-Centered Service certification and experience establishing a KM Program utility industry experience preferred
  • Previous experience leveraging APQC or similar Knowledge Management framework
  • Strong consultative skills and experience with leadership at multiple organizational levels
  • Creative and innovative thinking
  • Proficient in other MS Office applications such as Excel, PowerPoint, and Word.
  • Strong organizational skills, including an ability to manage multiple projects and competing deadlines
  • Strong interpersonal and oral/written communication skills

Basic Qualifications for a level 4:

  • Bachelor’s degree in computer science, library science or a related field with at least 10 years’ of relevant experience or equivalent combination of education and experience
  • Strong technical knowledge of systems such as SharePoint, SQL, Office, Open Text, MS FileStream
  • Experience designing and implementing collaborative knowledge management systems, e.g., SharePoint, Huddle, and Google Docs
  • Knowledge-Centered Service certification and experience establishing a KM Program utility industry experience preferred
  • Previous experience leveraging APQC or similar Knowledge Management framework
  • Strong consultative skills and experience with leadership at multiple organizational levels
  • Creative and innovative thinking
  • Proficient in other MS Office applications such as Excel, PowerPoint, and Word.
  • Strong organizational skills, including an ability to manage multiple projects and competing deadlines
  • Strong interpersonal and oral/written communication skills

Preferred Qualifications:

  • Global knowledge management experience
  • Advanced knowledge of forms automation using SharePoint

Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit www.northropgrumman.com/EEO. U.S. Citizenship is required for most positions.


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