PC Network Support Technician 2/3

Put your years of experience into a future of excellence… Northrop Grumman is seeking a PC Network Technician to join our team in defining the future. This position will be located in Melbourne, FL. The qualified applicant will become part of Northrop Grumman's Information Technology support team.

Responsibilities will include, but are not limited to:

  • Provides technical support for computers and associated networks. Installs, troubleshoots, services, and repairs personal computers, related PC software, telephones, cables, and connectors. Connects personal computers and terminals to existing data networks. Performs basic PC programming.
  • Instructs and assists users in the use of personal computers and networks. Investigates information, network, and communications needs of users, and makes recommendations regarding software and hardware purchases. Maintains trouble logs.
  • Completes paperwork and other tasks needed to satisfy Security requirements. Follows all Security regulations, guidelines, and processes regarding the installation, maintenance, and retirement of PCs and PC-related hardware and software. Works with Security to remediate classified data spillage incidents.
  • Coordinates with users, IT staff, server administrators, network engineers, and customer and IT management.
  • Reviews the trouble ticket queue to identify issues that need to be addressed. Works through the ticket queue without intervening management direction (self-motivated). Resolves tickets within established SLAs. Raises issues that require management attention or involvement.
  • Establishes and maintains high levels of customer satisfaction according to defined objectives while adhering to established policies.
  • Works with engineers to resolve support issues, escalating to proper personnel where appropriate.
  • Participates in new installations, testing and special projects as needed.
  • Spends significant portions of the day away from the desk supporting users and moving equipment.
  • Exhibits good communication skills, an energetic approach, and patience with customers.

ESCSO

This requisition may be filled at a higher grade based on qualifications listed below.

This requisition may be filled at either a level 2 or a level 3.

Basic qualifications for a level 2:

  • Associates degree or other 2 year technical degree in related discipline and 1 year of technical support experience supporting large user populations in a secure environment experience or 3 years of technical support experience supporting large user populations in a secure environment experience.
  • Active DoD Secret Clearance.
  • Proficiency in Microsoft products such as Windows 7, Outlook, Word, Excel, PowerPoint, Visio, PowerShell.
  • DoD 8570 certification (Security and another valid 8570 cert).
  • Must be able to lift up to 50 pounds.

Basic qualifications for a level 3:

  • Associates degree or other 2 year technical degree in related discipline and 3 years of technical support experience supporting large user populations in a secure environment experience or 5 years of technical support experience supporting large user populations in a secure environment experience.
  • Active DoD Secret Clearance.
  • Proficiency in Microsoft products such as Windows 7, Outlook, Word, Excel, PowerPoint, Visio, PowerShell.
  • DoD 8570 certification (Security and another valid 8570 cert).
  • Must be able to lift up to 50 pounds.

Preferred Qualifications:

  • CompTIA A or Network .
  • Proficiency in remote administration and troubleshooting of desktop PCs.
  • Experience in Active Directory configuring user and computer accounts.
  • Cross-platform experience (i.e. two or more: Windows, Linux, Solaris, OSX, UNIX, etc.).
  • Experience supporting VMware VDI (Virtual Desktop Infrastructure).
  • DoD Top Secret clearance.
  • Strong oral and written communication skills.

Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit www.northropgrumman.com/EEO. U.S. Citizenship is required for most positions.


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