PC Network Support Tech 3/4

Put your years of experience into a future of excellence… Northrop Grumman is seeking a PC Network Technician to join our team in defining the future. This position will be located in Palmdale, CA. The qualified applicant will become part of Northrop Grumman's Information Technology support team.

Provide Desktop support and troubleshooting of interoperability issues.

Work closely with other IT organizations and Computer Security to ensure solutions best meet the requirements within the Customer approved, existing infrastructure.

Resolve problems involving new or existing hardware/software.

Research vendor documentation and work with other supporting organizations in SCIS and the Enterprise for troubleshooting solutions.

Roles and Responsibilities:

Installs, troubleshoots, services, and repairs personal computers, network equipment such as servers, related PC software, cables, and connectors.

Provides personal computer, hardware, and software support.

Installs, services, and repairs personal computers.

Connects personal computers to existing data networks.

Maintains network diagrams and records.

Maintains trouble logs.

Instructs users in the use of personal computers and networks.

Investigates information, network, and communications needs of users, and makes recommendations regarding software and hardware purchases.

ESCSO

Basic Qualifications:

Leveling Band 3 - Typical Minimum Education / Experience: AA or other 2 year technical degree in related discipline and 6 years related experience.

Top Secret Clearance is required.

AA or other 2 year technical degree in related discipline and 6 years of related experience. Two (2) additional years of applicable work experience may be substituted for degree requirement.

Current Security (or higher) certification and the ability to maintain that certification.

Must be able to lift up to 50 pounds

Leveling Band 4 - Typical Minimum Education / Experience: AA or other 4 year technical degree in related discipline and 8 years related experience.

Top Secret clearance is required.

AA or other 4 year technical degree in related discipline and 8 years of related experience. Two (2) additional years of applicable work experience may be substituted for degree requirement.

Current Security (or higher) certification and the ability to maintain that certification.

Must be able to lift up to 50 pounds

Preferred Qualifications:

Experience with VSM service management software

Additional certification - Network , A

Significant experience with desktop customer service working in a large enterprise environment

Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit www.northropgrumman.com/EEO. U.S. Citizenship is required for most positions.


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