PC Network Support Tech 2/3

Put your years of experience into a future of excellence… Northrop Grumman is seeking a PC Network Technician to join our team in defining the future. This position will be located in Palmdale, CA. The qualified applicant will become part of Northrop Grumman's Information Technology support team.

Responsibilities will include, but are not limited to:

  • Provide Desktop support and troubleshooting of interoperability issues
  • Work closely with other IT organizations and Computer Security to ensure solutions best meet the requirements within the Customer approved, existing infrastructure
  • Resolve problems involving new or existing hardware/software
  • Research vendor documentation and work with other supporting organizations in SCIS and the Enterprise for troubleshooting solutions
  • Installs, troubleshoots, services, and repairs personal computers, related PC software, cables, and connectors.
  • Provides personal computer, hardware, and software support.
  • Installs, services, and repairs personal computers.
  • Connects personal computers to existing data networks.
  • Maintains network diagrams and records.
  • Maintains trouble logs.
  • Instructs users in the use of personal computers and networks.
  • Investigates information, network, and communications needs of users, and makes recommendations regarding software and hardware purchases.

This requisition may be filled at a higher grade based on qualifications listed below.

ESCSO

Basic Qualifications for a level 2:

  • Associates degree or other 2 year technical degree and 1 year of Windows Desktop Administration experience.
  • Current active Top Secret Clearance.
  • Current Security certification.
  • Able to lift 40 lbs.

Basic Qualifications for a level 3:

  • Associates degree or other 2 year technical degree and 3 years of Windows Desktop Administration experience.
  • Current active Top Secret Clearance.
  • Current Security certification.
  • Able to lift 40 lbs.

Preferred Qualifications:

  • Experience with VSM service management software.
  • Additional certification - Network , A .
  • Significant experience with desktop customer service working in a large enterprise environment.
  • Familiarity with classified processing environments and procedures.

Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit www.northropgrumman.com/EEO. U.S. Citizenship is required for most positions.


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