GBSD PC Network Support Technician 3 - (Roy, UT)

    • Roy, UT

Information Technology


Start your future with a new mission: Northrop Grumman Enterprise Services (NGES). As a part of the NGES Team, you will work with experts throughout the enterprise that develop systems and solutions to keep our world safe. Together we protect our troops, public safety, information, and our planet. It's unique work. It's challenging and rewarding. But most of all, it's work that makes a difference. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work, and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history. Join us and launch your career. This position will support the Ground Based Strategic Deterrent (GBSD) program. Learn more about the GBSD program here.

Northrop Grumman Enterprise Services is seeking a PC Network Support Technician. This position will be located in Roy, Utah and will support the Ground Based Strategic Deterrent (GBSD) program. Learn more about the GBSD program here.

The PC Network Support tech will provide tier 2 support for the Ground Based Strategic Deterrent (GBSD) program. The selected candidate will be expected to deploy, refresh, troubleshoot, install, maintain, and perform all desk-side support services for contract employees at their assigned locations or to coordinate with the enterprise IT services as they support the standard enterprise offerings for the contract. The selected candidate should thrive in a fast-paced work environment with high expectations working in a collaborative/team environment across all levels. Candidate must be comfortable with elevating accountability at all levels. Candidate must be available to work after hours and weekends; as needed

Specific duties to include, but are not limited to, the following:

Deploy, refresh, EOL and support PC hardware and approved peripherals on Sector supported classified networks for Microsoft Windows based systems

Deploy new equipment

Install approved hardware and software

Configure, troubleshoot and repair PC software and approved peripherals

Troubleshoot PC network connectivity issues

Service and repair PC hardware

Sanitize and surplus equipment for EOL

Implement and troubleshoot interactions between multi-users computing systems and various desktop hardware or software

Maintain images for classified areas to meet standards provided by Computer Security and the Customer

Participate/facilitate software upgrades and new software/hardware insertion projects

Use the Enterprise VSM system to respond to user's requests which are used to capture metrics on workload for planning and budgeting purposes

Support for Code Blue activities

Maintain refresh and new deploy inventory

Interface with the Depot for delivery and pre-configuration

Support and maintain unclassified PCs in the restricted area

Support Proposal activities

Support off-site systems and activities

Support ad hoc program moves

As a full-time employee of Northrop Grumman, you are eligible for our robust benefits package including:
• Medical, Dental & Vision coverage
• 401k
• Educational Assistance
• Life Insurance
• Employee Assistance Programs & Work/Life Solutions
• Paid Time Off
• Health & Wellness Resources
• Employee Discounts
This position's standard work schedule is a 9/80. The 9/80 schedule allows employees who work a nine-hour day Monday through Thursday to take every other Friday off.

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