Computer Systems Analyst

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.

Northrop Grumman Innovation Systems designs, builds and delivers space, defense and aviation-related systems to customers around the world. Our main products include launch vehicles and related propulsion systems; missile products, subsystems and defense electronics; precision weapons, armament systems and ammunition; satellites and associated space components and services; and advanced aerospace structures.

Northrop Grumman is currently seeking a Systems Support Analyst to join our team in our Clearfield, UT offices.

Position Responsibilities:

The Systems Support Analyst will be responsible for the following:

  • Respond to the user Alert system or automated software system alerts, triage of the alert, review of knowledge base and action as needed, and contact of appropriate level 2 resources
    • Support for users of desktop computers and peripherals
    • Support for network and connectivity issues Layer 1/Layer 2
    • Application support for the manufacturing systems
    • Coordinate issues and solutions with other IT support personnel and users
    • Respond to user issues in a timely, professional, and effective manner
  • Work as a member of a team and provide off-hours, on call, support when required
  • Use ServiceNow to create and track incidents and document resolution
  • Ensure compliance with established company security policies and accepted risk impact to the business
  • Create and maintain IT-related documentation (e.g. installation notes, process documentation, inventory, etc.)
  • Support IT projects as required
  • Perform routine administrative and technical tasks such as reviewing operating logs, performing system imaging, creating user accounts and various reporting.

    Requirements:
  • Bachelor's degreeand 2 years of experience or equivalent combination of education and experience
  • Expert level troubleshooting skills with the ability to use tools and experience to resolve complex problems, in a highly complex Enterprise environment.
  • Experience with Windows OS Desktop and Server Environments
  • Experience with Active Directory/Group Policies
  • Experience supporting with business level software systems
  • Must be self-directed
  • Work at a high level with minimal supervision
  • Work well under pressure and meet deadlines
  • Troubleshoot hardware and software issues related to desktop systems and peripherals
  • Effectively diagnose and mitigate network connectivity issues
  • Troubleshoot basic mobile device issues (iPhone, iPad)
  • Quickly determine user issues and take action to solve problems
  • Assist users via remote support tools, by phone, or at the user's desk
  • Use operating system tools to mitigate system issues
  • Follow standard processes and documentation
  • Must possess a valid driver's license to be considered for position
  • Experience in a highly-regulated, engineering industry (e.g. Aerospace) is a plus
  • Microsoft, Cisco and other certifications a plus

    *Please note, this position is a 2 nd shift. Hours will be 6pm 6am.


Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit www.northropgrumman.com/EEO . U.S. Citizenship is required for most positions.


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