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Northrop Grumman

Computer Operations Analyst 3

The Computer Operations Analyst provides technical leadership and oversight of a team of 5 client support technicians. He/she will be the acting site technical POC and drive Metrics and efficiencies for the Huntsville, AL client support team. As the Team Lead PC/Network Support Technician, the candidate's primary job responsibilities will be to effectively lead the client support team to deliver Client Computing Services to Northrop Grumman customers in the Huntsville, AL

as well as several remote areas in the Southeast region of the United States.

Additional responsibilities include:

  • Provide technical support for computers, Mobile Devices, and Networked MFD's. Install, troubleshoot, service, surplus and repair personal computers, related PC

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software, VoIP telephones, cables, and connectors.

  • Provide personal computer, hardware, and software support.

Connect personal computers and telephones to existing networks.

  • Instruct users in the use of PCs, telephones, and networks.
  • Candidate must be able to work with limited supervision and with no instructions needed for routine tasks.
  • General instructions will only be given on new lines of work or special assignments.

Basic Qualifications:

  • Bachelor's degree and 5 years of relevant IT professional experience; 3 years with Master's degree. (Appropriate combination of education and experience will be considered in lieu of the degree)
  • A Certification required
  • This position requires the candidate possess exceptional customer focus and have an ability to perform in a high stress, fast-paced environment.
  • The position requires occasional overtime.

Preferred Qualifications:

  • Proven experience performing in a technical lead role.
  • Candidate will have considerable knowledge of the job; a complete acquaintance with and understanding of the general and detailed aspects of the job, and their practical applications to problems and situations ordinarily encountered.
  • DoD Secret clearance is preferred.

Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit www.northropgrumman.com/EEO. U.S. Citizenship is required for most positions.

Job ID: eef147671d93687e8777c55d0688184e
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • HSA
    • HSA With Employer Contribution
    • On-Site Gym
    • Pet Insurance
    • Mental Health Benefits
    • Virtual Fitness Classes
  • Parental Benefits

    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
    • Adoption Leave
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
    • Four-Day Work Week
  • Office Life and Perks

    • Commuter Benefits Program
    • Company Outings
    • On-Site Cafeteria
    • Holiday Events
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Sabbatical
    • Leave of Absence
  • Financial and Retirement

    • 401(K)
    • 401(K) With Company Matching
    • Performance Bonus
    • Relocation Assistance
    • Financial Counseling
    • Profit Sharing
  • Professional Development

    • Tuition Reimbursement
    • Promote From Within
    • Mentor Program
    • Shadowing Opportunities
    • Access to Online Courses
    • Lunch and Learns
    • Internship Program
    • Leadership Training Program
    • Associate or Rotational Training Program
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Employee Resource Groups (ERG)
    • Woman founded/led

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