Bilingual (Spanish and English) Customer Service Representative (Part-time)

Company Background:

North American Power, a retail energy supplier serving over 250,000 customers across 63 utility territories in 12 states, has been recognized by Forbes magazine as one of America’s Most Promising Companies, and by Inc. magazine as one of America’s fastest-growing private companies. Offering competitive and stable electricity and natural gas supply rates, we're committed to helping energy consumers to make it easier to understand their cost for energy so that they can make sensible energy decisions. North American Power has been operating in the competitive market for over five years, has a senior management team with well over 100 years of combined industry experience, is on the cusp of achieving operational and technological excellence that will be best-in-class, and has recently unveiled a revolutionary brand value proposition that is compelling and differentiated. North American Power is primed to become a truly elite company—we are looking for talented and energetic individuals to join our team and help us achieve our Mission Statement of becoming "America’s most admired retail energy company through exceptional growth, innovation, and customer experiences". 

Role Summary:  ***THIS IS A PART-TIME POSITION (20-25 HOURS A WEEK)***

The Part-time Bilingual Customer Service Representative will handle Inbound and Outbound calls and respond to general customer inquiries, billing questions including past due balances and customer complaints. Offline responsibilities to include a variety of back office work including, but not limited to: responding to customer emails, data entry, researching and correcting inaccurate customer data and special projects.

The position is part-time at 20-25 hours a week. 

Job Responsibilities:

Efficiently and effectively handling inbound & outbound calls.
Identify and assess customer’s needs to achieve customer satisfaction.
Build sustainable relationships of trust through open and interactive communication with customers.
Provide accurate and complete information by using the right methods/tools
Thoroughly and efficiently gather customer information in order to fulfill customer needs and accurately explain company products and services. Handle customer complaints, provide appropriate solution and alternatives within appropriate time limits and follow up as necessary to ensure resolution.
Document all customer interactions, in detail, by documenting pertinent information about the call.
Back Office work such as responding to emails, performing research and managing customer data.
Follow communication procedures, guidelines and policies.
Strong detail orientation and communication/listening skills.
Willingness to work a flexible schedule and occasional overtime when needed.
Possess a strong work ethic and team player mentality.
Able to handle Light Sales, Soft Collections and Offline work.
Process customer’s payments and keep customer’s credit card and bank information confidential.
Maintain a balance between company policy and customer benefit in decision making. Handle issues in the best interest of both customer and company.
Meet personal/team call volume and Adherence quotas.
Additional duties may be assigned by a manager as needed.

Job Requirements:

Proven customer support/service experience required. 
Bilingual (Spanish and English) required.
Prior experience supporting in a variety of areas including, but not limited to: billing, collections and system troubleshooting.
Strong phone contact handling skills and active listening.
Must have strong computer skills.
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively.

High School Degree.

To Apply: Submit your resume here: https://www.themuse.com/jobs/c-northamericanpower-jobs

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