Service Supervisor, Powder

Essential Job Duties and Responsibilities

  • Install, debug, maintain and provide technical supports on ICS equipment’s and systems for customers to ensure smooth operation and customer satisfaction.
  • Guarantee to get customers’ confirmation for acceptance and holdback in due time sales target.
  • Execute and manage sales activities on parts including Powder Gun Dolly System to achieve Collect potential new project (system sales) and report to sales team to enhance sales opportunity.
  • Deliver on-site training, sequential technical training and maintenance guidance to customers.
  • Guide customer to operate ICS equipment’s properly, and assist to improve their performance and efficiency to reduce malfunction probability in initiative way.
  • Establish good communication and a solid aftermarket service relationship with customer and improve their satisfactory to become a loyal customer of Nordson.
  • Gather and analyze customer’s equipment information to company, and Set up and perfect both customer data base and spare parts data base.
  • Deal with urgent technical issue, solve technical problems and handle escalated customer complaints with appropriate counter measure.
  • Build up case study database for the purpose of enhancing technology.
  • Collect Technical intelligence and analyze as many competitor’s products as possible to understand about competitor’s technology.
  • Develop and implement efficient working plan to shorten response time and increase working efficiency.
  • Share, instruct and coach other colleagues with products knowledge and gained experience.
  • Participate and take on additional assignments and projects as required.

Education and Experience

  • Even graduated from junior college or above, electrical, automation and mechanical or related education major is preferred.
  • Process more than 5 years installation, service, maintenance or related experience, Have strong skill in electrical installation and maintenance on industrial machinery equipment. Work in MNC is preferred.

Skills and Abilities

  • Good at English in writing and oral,
  • Good interpersonal and communication skills,
  • Strong ability to plan and manage time;
  • Proactive in business, Self-driven and result oriented.
  • Integrity, hardworking, self-motivated, open personality, strong sense of responsibility and accountability;

Travel Required

Estimated 70%

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