Service Engineer, Powder
Essential Job Duties and Responsibilities
- Provide installation, commissioning, troubleshooting and technical supports on ICG equipments and systems to customers to ensure smooth operation and customer satisfaction.
- Guarantee to get customers’ confirmation for acceptance within due time.
- Execute and manage parts sales activities to achieve annual parts sales budget.
- Collect potential new project (System Sales) information and report to manager to enhance sales opportunity.
- Deliver on-site training and maintenance guidance to customers.
- Initiatively guide customer to operate ICG equipments properly, and assist to improve system performance and efficiency to reduce downtime ratio.
- Establish good communication and a solid relationship with customer and improve their satisfactory to become a loyal customer of Nordson.
- Gather and analyze customer’s equipment and production information, and perfect both customer data base and spare parts data base.
- Deal with urgent technical issue, solve technical problems and handle customer complaints with appropriate measure.
- Build up case study database for the purpose of enhancing technology.
- Collect competitors’ product and technical intelligence and analyze them for better understanding competitor’s technology.
- Develop and implement efficient working plan to shorten response time and increase working efficiency.
- Participate and take on additional assignments and projects as required.
Education and Experience
- Graduated from College or above, Electrical, Mechanical or related education major is preferred.
- Process more than 5 Years installation, service, maintenance or related experience, Have strong skill in machine installation and maintenance on industrial machinery equipment. Work in MNC is preferred.
Skills and Abilities
- Good at English in writing and oral,
- Good interpersonal and communication skills,
- Strong ability to plan and manage time;
- Proactive in business, Self-driven and result oriented.
- Integrity, hard working, self-motivated, open personality, strong sense of responsibility and accountability;
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