Service Engineer, Powder

Essential Job Duties and Responsibilities

  • Provide installation, commissioning, troubleshooting and technical supports on ICG equipments and systems to customers to ensure smooth operation and customer satisfaction.
  • Guarantee to get customers’ confirmation for acceptance within due time.
  • Execute and manage parts sales activities to achieve annual parts sales budget.
  • Collect potential new project (System Sales) information and report to manager to enhance sales opportunity.
  • Deliver on-site training and maintenance guidance to customers.
  • Initiatively guide customer to operate ICG equipments properly, and assist to improve system performance and efficiency to reduce downtime ratio.
  • Establish good communication and a solid relationship with customer and improve their satisfactory to become a loyal customer of Nordson.
  • Gather and analyze customer’s equipment and production information, and perfect both customer data base and spare parts data base.
  • Deal with urgent technical issue, solve technical problems and handle customer complaints with appropriate measure.
  • Build up case study database for the purpose of enhancing technology.
  • Collect competitors’ product and technical intelligence and analyze them for better understanding competitor’s technology.
  • Develop and implement efficient working plan to shorten response time and increase working efficiency.
  • Participate and take on additional assignments and projects as required.

Education and Experience

  • Graduated from College or above, Electrical, Mechanical or related education major is preferred.
  • Process more than 5 Years installation, service, maintenance or related experience, Have strong skill in machine installation and maintenance on industrial machinery equipment. Work in MNC is preferred.

Skills and Abilities

  • Good at English in writing and oral,
  • Good interpersonal and communication skills,
  • Strong ability to plan and manage time;
  • Proactive in business, Self-driven and result oriented.
  • Integrity, hard working, self-motivated, open personality, strong sense of responsibility and accountability;

Travel Required

Estimated 70%

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