Service Engineer, Automotive
Essential Job Duties and Responsibilities
- Provide pre-sales and/or post-sales technical support to customers including commissioning, installing, testing, and maintaining products, equipment, and systems.
- Evaluate and summarize sales activities and its efficiency base on selling cycle.
- Take full responsible to customer suggestions for improvement to be made on current products and services, as well as ideas for new products and services.
- Be fully responsible for on-site evaluation to improve service quality.
- Participate to improve customer satisfaction and achieve competition mindset by finding out and communicating to managements the needs and requirements of customers and competitor activities.
- Prepare quality documentation i.e. contract, invoice as required by the company standard and guideline.
- Share products knowledge and gained experience with customers and other employees through knowledge sharing sessions, customer training sessions, etc.
- Work as a team with other colleagues in other divisions, and departments.
- Participate and take on additional assignments and projects as required.
Education and Experience
- Bachelor degree or above with Mechanism/Electronics major
- At least 3 years' experience in R&D in Engineer in SMT or Semiconductor or relevant industry, profound mechanic and electric knowledge. Disposable product field is preferred.working experience in MNC is preferred.
Skills and Abilities
- Good at English in verbal and oral.
- Excellent interpersonal and communication skills.
- Strong analytical and computer skills.
- Outgoing, Mature; logical thinking and wide-mind, team work spirits.
- Integrity, hardworking, self-motivated, open-minded, strong sense of responsibility and accountability.
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David grows Nordson’s business and manages customer demands. By maintaining organization and coordinating efficient internal teams, Nordson reduces costs and elevates the production activity.
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