Sales Support Specialist
Responsible for interfacing with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions, including providing quotations, price inquiries, order processing. Respond to non-technical customer inquiries.
Resolve production scheduling conflicts.
Occasionally represent the company at tradeshows and customer site visits.
Accounts receivable / inventory status follow up.
Administrative works support internal company, distributors and customers
Other duties as assigned by management.
80% special cases on logistic can be processed by self.
Be familiar with the obligations for seller and buyer on freight items.
Create a list for all orders, to control and follow each order on real time.
Show the info about each order (such as PO/SO No., shipment schedule and so on) to help check each shipment; For normal RMA & Spare order:keep the correct rate about 97-100%; and deal with in 2-3 workdays after get it; For urgent RMA & Spare order:keep the correct rate not below 98-100%; and try best to deal with in 0-1 workday after get it; For special RMA & Spare order,keep the correct rate about 97-100%; and deal with in 2-3 workdays after get it; For Equipment order:process on time keep the correct rate 96-100%, announce the order in 0-1days (get QOW and PO before 16:00 to announce in the same day), provide whole order to TPS review in 2-3days (base on the veracity on info provide by RMS or Customer); For normal parts, respond 0-1workday, keep the correct rate to 100%; For no price parts, respond 2-3 workdays, keep the correct rate to 100%; For RMA returning parts (returning to US or China Lab), keep pushing for returning on time.
College degree or above, major in Computer Technology, Commercials, English is preferred.
Requires at least two years order processing experience or customer service role.
Integrity, hard working, careful & positive working attitude and team spirit.
Highly motivated and self disciplined;
Good communication and interpersonal skills
Good English reading, speaking, writing, and Microsoft Office skills required.
Can work under pressure.
Back to top