Customer Support Representative

Essential Job Duties & Responsibilities

  • Provide prompt response to multiple customers on quotation, item availability and shipment schedule(s).
  • Set priorities and schedule work load to ensure all customers' (internal / external) requirements are met while maintaining high level of customer satisfaction.
  • Review incoming orders documentation from customer to ensure that the information matches those advised by sales and technical team.
  • Track and ensure smooth processing of sales order, from receipt of order to time order is fulfilled.
  • Keep customers informed on shipment status
  • Monitor incoming shipment and take prompt response to alert stakeholders of any delay.
  • Liaise with freight forwarder to arrange for import/export to ensure orders are picked up and/or delivered as per schedule.
  • Ensure all shipping activities comply with rules, regulations and standard operating procedures.

Education & Experience

  • NITEC/Diploma in any discipline
  • 2-3 years of experience in sales support, customer service & logistics

Skills & Abilities

  • Good communication skills
  • Proficient in both spoken & written English
  • Proficiency in Korean/Japanese will be an added advantage. Added language proficiency allows ease of communication with Korean and Japanese customers in the region.
  • Proficient in Microsoft word & excel
  • Pro-active, customer oriented, open minded and meticulous
  • Able to work independently and as a team

Travel Required

  • Ad-hoc only

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