Customer Service Representative

Job Responsibilities:

  • Create quotations in SAP once get parts queries from China sales or from customers directly & provide quotation to customers by email or FAX
  • Compare quote price and customer confirmed quotations or PO, double confirms with customers and ask for sales group for discount approval if needed
  • Transfer confirmed quotations into sales orders in SAP following up company standard work
  • Feedback orders confirmation and updated delivery schedule to customers
  • Track orders goods ready status and payment status for shipping, push payment before delivery
  • Follow up delivery closely, track and finish related operation in SAP in time
  • For some special requests from KA customer website, should handle on-line quotation, order confirmation and follow-up delivery closely, track and finish related operation in customer system. Twice in one week to go customer website is requested basically
  • Regularly send order list to related sales team, and collect their feedback to expedite SO delivery, or need their supports on special issues.
  • Handle customer complaints & record in call-center work list
  • Follow up quotations closely with customer and sales, try to turn opened quotation into order
  • Handle PS order process for ICS business
  • Other issues assigned by supervisor or manager

Education and Experience

  • College degree or above in Logistics or related field
  • At least 2 years related experience in order processing or customer service, full knowledge /understanding of order processing or customer service techniques;

Skills and Abilities

  • Highly motivated and self-disciplined; self-motivated, customer-oriented.
  • Loyalty, hardworking, careful working attitude.
  • Good team-worker & communication skills.
  • Basic knowledge on finance aspect.
  • Familiar with PC operation and SAP system operation is better.

Travel Required

Estimated Minimal


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