Technology Release Manager

You will execute the Release Management processes for the organization. You will schedule, coordinate, and manage releases across technology platforms and applications, teams and across geographies.

The releases can be inclusive of application updates, operating system patches, security improvements, hardware upgrades, etc.

You'll work and communicate effectively at multiple levels within the organization - from brainstorming with individual contributors to discussing strategy and release content with senior leaders. You'll be expected to provide and exemplify exceptional leadership.You'll be a trusted member of our team with the following responsibilities:

• Drive to a global release cadence that defines the cycles, structures, and required oversight
• Manage intake, prioritization, release timing, demand and capacity
• Manage releases to Regression, Stage and Performance Test environments
• Partner with the business and IT stakeholders to drive release scheduling decisions
• Ensure that all upstream changes are visible to and approved as required
• Provide visibility of scheduled releases to stakeholders
• Work with vendors and partner systems to ensure processes are aligned
• Manage go/no-go and rollback decision meetings with release stakeholders
• Be a driving force for constantly improving performance, scalability, extensibility, reliability, availability, and usability of the release process
• Define and publish key metrics on the effectiveness of Change & Release Management


Qualifications
• Comprehensive understanding of release management processes; understanding of environment management
• Experience delivering application and infrastructure projects, programs, or releases into complex production environments
• Proven track record of implementing process change focused on alignment of business and technology; in particular, working with Engineering, QA and IT Technical Operations
• Experience with SDLCs, including Agile/SCRUM or ITIL and IT Service Management
• Must be able to operate in a transforming, fast-paced, complex, high visibility environment with multiple competing priorities
• Exceptional written, verbal, and interpersonal communication of complex topics to a diverse audience such as management, technical peers, and business stakeholders
• Strong skills in building positive customer relationships
• Strong commitment to customer service and teamwork
• Demonstrated ability to build and lead teams in a collaborative environment
• Ability to collaborate across teams with differing priorities and objectives to bring consensus
• Demonstrated ability to influence and drive to results
• Ability to think strategically while still being detail-oriented
• A high level of professionalism and confidentiality

Other desirable qualifications:

• E-commerce experience
• Experience in global or multi-branded environments
• Project Management
• Experience with Lean principles and methods

Education/Experience Requirements:
• Bachelors degree in Technology, Business, Engineering or a related field
• 6+ years professional experience with at least 1-3 years in release management, business process improvement, or project management
• 2+ additional years of professional experience in lieu of a degree

• Comprehensive understanding of release management processes; understanding of environment management
• Experience delivering application and infrastructure projects, programs, or releases into complex production environments
• Proven track record of implementing process change focused on alignment of business and technology; in particular, working with Engineering, QA and IT Technical Operations
• Experience with SDLCs, including Agile/SCRUM or ITIL and IT Service Management
• Must be able to operate in a transforming, fast-paced, complex, high visibility environment with multiple competing priorities
• Exceptional written, verbal, and interpersonal communication of complex topics to a diverse audience such as management, technical peers, and business stakeholders
• Strong skills in building positive customer relationships
• Strong commitment to customer service and teamwork
• Demonstrated ability to build and lead teams in a collaborative environment
• Ability to collaborate across teams with differing priorities and objectives to bring consensus
• Demonstrated ability to influence and drive to results
• Ability to think strategically while still being detail-oriented
• A high level of professionalism and confidentiality

Other desirable qualifications:

• E-commerce experience
• Experience in global or multi-branded environments
• Project Management
• Experience with Lean principles and methods

Education/Experience Requirements:
• Bachelors degree in Technology, Business, Engineering or a related field
• 6+ years professional experience with at least 1-3 years in release management, business process improvement, or project management
• 2+ additional years of professional experience in lieu of a degree


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