Sr. Account Operation Manager

Job Responsibilities: 35% Effectively communicate all Nike's "supply chain" strategies to the assigned account base. Influence account base to sell-in Nike supply chain programs that increase operational efficiencies. Lead the initial implementation of programs with cross-functional business partners (internal and external). Support all supply chain needs for critical Marketplace initiatives 20% Build key operational knowledge and relationships with assigned account base. Understand their business model, operation capabilities/constraints, systems & processes. Lead all continuous improvements initiative to improve either Nike and Account supply chain 15% Acknowledge and respond to customer's service requests on a timely basis. ? Utilize internal experts to provide relevant analysis of request, through utilization of service process model. ? Overall service offering management 15% Build key operational knowledge and relationships with Nike Retail. Understand their business model, operation capabilities/constraints, systems & processes. Responsible to align Nike Retail vision with Nike supply chain process & system capabilities. Proactively address business model gaps and manage potential impact. Develop tools to communicate Nike Retail supply chain performance. 15% Work with major retailers to define the long-term optimized logistics network for Nike China business, which can efficiently support long-term business growth needs Maximize synergy on infrastructure, system and vendor management between Nike and retailers Support Account Operation Director to define long-term logistics network strategy with retailersEffectively articulate Nike Retail "supply chain" requirements to internal cross-functional business partners. Work with peer group to define supply chain processes to support Nike Retail.Proactively manage retailer "service requests" through Nike's internal evaluation process. Drive all related communication with retailers. Communicate and liaise with relevant cross functional business partners to valuate and develop solutions. Proactively participate in the evaluation (of the requests) to balance retailer needs with industry standards, Nike ability, direction, and potential cost impacts. Effectively work with assigned account to continuously improve end-to-end process, system solution and organization.Provide leadership and expertise in the development and execution of Nike "supply chain" initiatives (current & future). Proactively influence internal business partners to ensure the needs and objectives of Nike's retail account base are incorporated in all initiatives. Qualifications: LEADERSHIP IDENTITY -Drive Change while Leading & Managing the Existing Processes. Influence Through Facts/Logic TEAM PLAYER -Understand the value of Integrated Processes -Ensure the Effective Integrated work of Functional Groups -Team Success before Individual Success INFLUENCE SKILLS -Move people to take desired action -Find ways to motivate others to action -Are Persuasive -Derive respect from expertise and fair, honest relationships ORGANIZATIONAL AWARENESS: -Work well across NIKE's matrix system -Recognize motives that might underlie an individual's or group's actions -Surface conflicting agendas and align them with business objectives VISIONING: -Contribute to the Vision -Communicate/Create Relevance BUSINESS ANALYSIS & QUANTITATIVE SKILLS: -Program Management (Break down the Strategies) -Define Resource Requirements -Attentive to Established Schedule and Metrics RESULTS ORIENTATION: -Understand the Goal. Make Decisions -Contribute to the Development of the Plan. Take Risks -Mobilize Resources. Get Things Done -Establish Metrics. Be Accountable PROBLEM SOLVING & DECISION MAKING: JUDGEMENT -Isolate issues -Find creative ways to solve problems -Make sound decisions that benefit the organization


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