Service Delivery Manager Nike.com

Become a Part of the NIKE, Inc. Team

NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At Nike, it's about each person bringing skills and passion to a challenging and constantly evolving game.

Nike Technology designs, creates and implements the methods and tools needed to make the world's largest sports brand run faster, smarter and more securely. Global Technology teams aggressively innovate the solutions needed to help employees navigate Nike's rapidly evolving landscape. From infrastructure to security and supply chain operations, Technology specialists drive growth through top-flight hardware, software and enterprise applications. Simply put, without Nike Technology, there are no Nike products.




Description

As our Service Delivery Manager Nike.comyou will join the Technology Operations team supporting and partnering with the Digital teams for Nike.com as well as Nike mobile apps.

Your primary role will be to ensure no business disruption, issue management and drive incident resolution time down by actively engaging with other technology teams and business counterparts on brand campaigns, launches, seasonal activities and act as a technical partner in optimizing the day to day operational processes of the commerce business. You act as the technical business partner to the Digital teams and work with and brief the engineers and developers to resolve the issues.

Responsibilities for this position include:

  • Driving partnership with business and technology teams with the goal of ensuring consistently premium digital experiences to Nike's consumers.
  • Lead a team of support engineers and partner with global technology counterparts (support functions, product owners & engineers) to align process, drive new enhancement and foster knowledge transfer.
  • Support the execution of product launches, brand campaign and special projects on different platforms (website, Apps etc). Insure that the lowest business disruption.
  • Liaise with all Nike.com stakeholders to ensure no business disruption during high seasons on Nike.com.
  • Partner with business Operational team on monitoring and improving the operational order pipeline flow.
  • Work with other technology teams to solve system issue that are related to production systems, including managing incidents.



Qualifications
Requirements:
  • Bachelor/Master degree required, MBA preferred.
  • At least 7 years of experience in consumer mobile and e-commerce
  • Exceptional data analysis skills.
  • Outstanding written/oral, organizational, analytical skills, and attention to detail.
  • Ability to set measurable goals, provide clear direction.
  • Strong project management skills and ability to present work to executive stakeholders.
  • Experience managing live mobile app or web experiences.
  • Experience with a variety of Payment types and vendors in a digital commerce/web environment preferred, but not required.
  • Experience with cloud-based software tools preferred, but not required.


Requirements:
  • Bachelor/Master degree required, MBA preferred.
  • At least 7 years of experience in consumer mobile and e-commerce
  • Exceptional data analysis skills.
  • Outstanding written/oral, organizational, analytical skills, and attention to detail.
  • Ability to set measurable goals, provide clear direction.
  • Strong project management skills and ability to present work to executive stakeholders.
  • Experience managing live mobile app or web experiences.
  • Experience with a variety of Payment types and vendors in a digital commerce/web environment preferred, but not required.
  • Experience with cloud-based software tools preferred, but not required.



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