Senior Experience Research Manager, NDSS

Become a Part of the NIKE, Inc. Team

NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At NIKE, Inc. it's about each person bringing skills and passion to a challenging and constantly evolving game.

From our flagship website and five-star mobile apps to social media, digital marketing and the retail store experience, our teams at NIKE Digital are reimagining how design and technology meet to serve consumers more directly and personally. We invest in cutting-edge technologies and work with the most creative people in the world. Our teams are innovative, diverse, multidisciplinary and collaborative, taking technology into the future and bringing the world with it.

Within Nike sits Global Experience Research. We focus relentlessly on conducting and delivering qualitative research that helps our teams better understand consumers and put their needs at the center of the design and development process. Our vision is to drive best-in-class experience design through a deep consumer connection so we can deliver exceptional experiences and services to athletes around the world.

Who are we looking for?

You're a seasoned team member who thrives as a subject matter expert. You're a pro at uncovering consumer needs through a variety of qualitative research methods. You love solving complex problems and can present complex ideas in a way that's easy to understand-anticipating objections while persuading others to adopt a point of view.

You're a champion of user research best practices and continually work to maintain a human-centered product design culture. Your people and communication skills are unparalleled. You're a gifted storyteller who's adept at crafting deliverables that persuade, influence and inspire multi-disciplinary teams. You've got an in-depth knowledge of retail and omnichannel shopping experiences, premier examples, and emerging trends.

Who will you work with?

The Nike Global Experience Research team builds empathy for the consumer by delivering action-oriented qualitative research across all Nike digital touchpoints and physical store environments. To serve the Retail domain, we partner with product, service, and design teams from our Nike Stores to create experiences that are distinctly Nike and serve the needs of the consumer. From exploratory research to concept iteration to summative validation, we inform how the consumer interacts with our brand across our digital and retail stores ecosystem.

What will your responsibilities be?

  • Partner with data science, analytics, product and design teams to build consumer empathy while putting consumer needs at the center of the development process
  • Act as an ongoing through partner and strategic advisor to product, service design, and digital design stakeholders to ensure insights are being interpreted and effectively applied
  • Influence and deliver against the Retail research roadmap- field requests, prioritize against business needs, and define delivery timelines
  • Apply a variety of qualitative methods to discover whitespace opportunities, explore propositions and validate solutions
  • Design and moderate consumer interviews that elicit authentic behaviors and reactions in a variety of environments (e.g., labs, stores, in-home, etc)
  • Lead synthesis of qualitative findings and present them in a way that informs, influences and shapes product design decisions
  • After the research is delivered, be a thought partner and strategic advisor with stakeholders to ensure the insights are being interpreted and effectively applied

  • 7+ years experience practicing user-centered, qualitative research methodologies in a multi-disciplinary digital product, e-commerce, or retail environment
  • Bachelor's in HCDE, Human Factors, Cognitive Psychology, Social Sciences, or similar
  • In-depth experience conducting research globally, including non-English marketplaces
  • Experience conducting research that informs and shapes omnichannel services and/or physical retail environments
  • Ability to plan, lead, execute and deliver actionable qualitative research

NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete
in the world.

NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

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