Nike - Head Coach (Store Manager) - NikeLab at 21 Mercer - New York, NY

As our NikeLab at 21 MercerHead Coach (Store Manager),your mission will be to create an environment within a single medium to large volume store that will provide a premium consumer experience, front line of delivery of the premium employee experience and implement programs/processes to drive business results.



Responsibilities:

  • Responsible for all aspects of managing a single medium to large volume store
  • Manage people, store operations and store environment to achieve sales, service, organization, customer satisfaction and profitability goals and maintain operational standards
  • Manage financial budget including labor costs and overall expenses
  • Develop strategies to maximize role of store within District (look beyond single store to district impact)
  • Manage Department and Assistant Managers and develop in-store talent.
  • Responsible for communication and delivery of rewards and recognition for store team
  • Creates plans to address loss prevention concerns with LP
  • Create succession plans, and effectively manage performance and corrective action processes in order to drive Human Resources planning.


  • A Bachelor's Degree and6 years retail experience, or7 years retail experience in lieu of a degree
  • A minimum of 4 years management experience
  • Experience with retail operations, budgeting, planning, customer service, sales and people leadership and management
  • Experience identifying, promoting, and growing the business through building relationships/programs with influencers that span diverse segments of culture, music, fashion, and sport
  • Experience and ability to lead the delivery of a high level of customer service in a brand retailer
  • Experience as a market expert with strong community, consumer, and product connection
  • Possesses a strong entrepreneurial and creative mindset with strong strategic planning experience and abilities
  • Experience leading and creating brand and in-store plans; demonstrates the link between daily work and the company mission, leading initiatives, programs, or products with high visibility
  • Experience fostering relationships that promote collaboration with multiple business and brand stakeholders
  • Experience managing employees and setting individuals goals that link to company and brand priorities
  • Proficient in Microsoft Office products and retail business systems
  • Ability to communicate in English
  • Ability to build, lead and manage high-performing teams
  • Ability to utilize tools to support conflict resolution and employee coaching and counseling
  • Ability to work weekends, evenings and holidays as needed





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