Localization QA Manager - Global Digital Commerce

Working in Nike Direct Digital Commerce Operations organization will be rewarding, challenging,andmost definitely not be just another job. You'll be an ambassador of the Nike brand -- everything we stand for: drive, determination, the unyielding commitment to excellence, these all will be a part of your everyday experience. We're committed to making every consumer's experience a rewarding one, and as a member of our team, your contributionswill bea big part of our success.

The Localization QA Manager will be responsible for monitoring quality standards in our continuous delivery pipeline, supporting testing, and reporting. You will co-own the quality program with the lead in Europe and the related territory language specialists. You will do this with through a hands-on approach to program improvement through data insights, ensuring successful execution of testing, linguistic asset management, evaluating key quality metrics in our continuous delivery pipeline and reacting smartly when business needs or priorities shift.

Responsibilities:

  • Oversee the daily localization QA process - bridging the work of internal Nike stakeholders (global, geographies and territories) with global suppliers.
  • Oversee quality reporting.
  • Combine a passion for data and linguistics to produce actionable insights that make a difference.
  • Be a champion for localization excellence and linguistic quality.
  • Manage Nike's terminology and translation memory strategy.
  • Coordinate external and internal QA resources.
  • Ensure the highest localization standards are observed across all digital content and products.
  • Review/assess the overall quality and accuracy in localization in order to identify opportunities for improvement and optimization.
  • Lead/drive weekly read and react meetings with vendors.
  • Provide innovative thinking around scalable solutions and operational workflows to continuously improve the LQA program.
  • Build and maintain relationships with key internal and external localization stakeholders and suppliers.
  • Analyze delivery metrics to identify trends, diagnose issues and reinforce quality standards via glossary terminology, style guides, etc.
  • Effectively communicate project updates cross-functionally

Qualifications

Requirements for this position include:
  • Bachelor's degree in language/linguistics and/or +5 years relevant LQA experience, preferably in an outsourced environment or agency.
  • Proven track record of managing and implementing Quality Assurance methodologies.
  • Passion for developing content scoring and testing plans, assessing risks, and using big data to optimize QA.
  • Hands on experience managing translation memories and glossaries will be highly valued, particularly if in a cloud based TMS.
  • Familiarity with industry LQA models, standards and best practices.
  • Experience managing QA for MT workflows will be valued.
  • Adaptability and resiliency to quick changes in priorities, technology, tools and workflow.
  • Excellent verbal and written communication skills.
  • Attention to detail, organization, problem-solving, analytical and multitasking skills.
  • Self-starter, quick-learner, detail-oriented, quality-focused and proactive.
  • Ability to excel in a dynamic work environment, prioritizing tasks appropriately and showing flexibility.
  • Ability to work in both agile and waterfall environments.
  • Excellent organizational skills.
  • Strong interpersonal skills to support cross-functional and remote team collaboration.


Requirements for this position include:
  • Bachelor's degree in language/linguistics and/or +5 years relevant LQA experience, preferably in an outsourced environment or agency.
  • Proven track record of managing and implementing Quality Assurance methodologies.
  • Passion for developing content scoring and testing plans, assessing risks, and using big data to optimize QA.
  • Hands on experience managing translation memories and glossaries will be highly valued, particularly if in a cloud based TMS.
  • Familiarity with industry LQA models, standards and best practices.
  • Experience managing QA for MT workflows will be valued.
  • Adaptability and resiliency to quick changes in priorities, technology, tools and workflow.
  • Excellent verbal and written communication skills.
  • Attention to detail, organization, problem-solving, analytical and multitasking skills.
  • Self-starter, quick-learner, detail-oriented, quality-focused and proactive.
  • Ability to excel in a dynamic work environment, prioritizing tasks appropriately and showing flexibility.
  • Ability to work in both agile and waterfall environments.
  • Excellent organizational skills.
  • Strong interpersonal skills to support cross-functional and remote team collaboration.


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