Lead Product Manager, Member & Athlete Services

As Nike's Lead Product Manager, Member & Athlete Services you will own the creation of physical + digital experiences for athletes worldwide. You have a passion for bringing these two worlds together to create an experience distinct to Nike, while also eliminating friction points for our consumer and athletes that can be not only felt but measured.

As part of the Nike Direct team, you will lead the end-to-end design, development and delivery of a product experience in retail. You will define the most optimal retail consumer journey of the features you own, considering the digital, operational and physical dependencies required. You have an analytical mindset and are continually assessing your product for value and prioritizing features to align. You can manage through complex technical challenges and tradeoffs, using advanced analytics and qualitiative research to support your point of view.

You are a great collaborator - you will proactively build trusting relationships across the Nike Direct organization to launch your product, including functional partners and geography teams. Key internal partners include Nike Direct store design, training & operations, marketing/retail brand, membership, and retail innovation. You can bring these individuals together to define the operational and business process impacts required to bring you product to life.

Key Responsibilities:

• Product roadmap definition: Develop a product roadmap based on a clear understanding of consumer needs and in-depth data analysis. Articulate clear value drops and how they impact our consumer and athlete. Drive and prioritize the product roadmap in partnership with other Nike Direct teams and stakeholders.
• Management: Lead a product squad composed of multidisciplinary teams. May have direct management over one or more product managers.
• Product lifecycle: Manage the end-to-end lifecycle of a product from conception to implementation, ensuring the right market fit and growth plan. Manage delivery challenges and define physical retail pilot/rollout strategies. Make thoughtful decisions on the fly, constantly clearing roadblocks to getting your product live.
• Prioritization: Effectively design project plans based on priorities, set clear/measurable objectives and deploy team resources appropriately to achieve business goals.
• Product Specifications: Write and consult on product specifications, manage design challenges and execute agile product delivery.
• Stakeholder Management: Collaborate with both digital and functional teams to bring your product to life. Key partners include Store Design, Training & Operations, Marketing/Retail Brand, Membership, and Retail Innovation. Remove obstacles and help the team navigate and align the organization to optimize success.
• Analytics and Experimentation: Develop and measure clear product KPIs, derive key insights, and devise and execute proof-of-concept executions to learn. Develop metrics to measure success and ensure ability for on-going monitoring of post-launch results through analysis and reporting.
• Industry Analysis. Continuously monitor and share emerging technology trends, competitive experiences and best-of-breed physical+digital executions.


Qualifications
• Seasoned product manager with 5+ years of digital product background. Proven success stories in launching customer-facing digital products end-to-end with measurable outcomes. Experience bringing digital experiences to life in a physical retail environment preferred.
• Demonstrated success working with various, cross-functional, internal and external groups to deliver meaningful results on time and on budget with limited direction. Examples of successful working relationships and processes with engineering, design and product teams.
• Proven ability to develop, communicate and gain consensus on a product roadmap for a customer-facing product, digital product. Experience managing priorities with key partners and third party vendors.
• Strong analytical skills with supporting examples of using metrics in all aspects of the product lifecycle. Exceptional data analysis skills.
• Experience thriving in a fast-paced, high growth environment. Results-driven with the ability to anticipate needs, innovate, multi-task. Nimble and flexible with regards to changing priorities & business needs.
• An assertive, direct communication style, with the ability to inspire and motivate others across the company. Collaborative, energetic and hands-on team player.
• Strong passion for creating engaging, compelling retail experiences for consumers and store athletes.
• BA/BS degree required, MBA preferred.
• Ability to work in JIRA, Confluence and Omniture

• Seasoned product manager with 5+ years of digital product background. Proven success stories in launching customer-facing digital products end-to-end with measurable outcomes. Experience bringing digital experiences to life in a physical retail environment preferred.
• Demonstrated success working with various, cross-functional, internal and external groups to deliver meaningful results on time and on budget with limited direction. Examples of successful working relationships and processes with engineering, design and product teams.
• Proven ability to develop, communicate and gain consensus on a product roadmap for a customer-facing product, digital product. Experience managing priorities with key partners and third party vendors.
• Strong analytical skills with supporting examples of using metrics in all aspects of the product lifecycle. Exceptional data analysis skills.
• Experience thriving in a fast-paced, high growth environment. Results-driven with the ability to anticipate needs, innovate, multi-task. Nimble and flexible with regards to changing priorities & business needs.
• An assertive, direct communication style, with the ability to inspire and motivate others across the company. Collaborative, energetic and hands-on team player.
• Strong passion for creating engaging, compelling retail experiences for consumers and store athletes.
• BA/BS degree required, MBA preferred.
• Ability to work in JIRA, Confluence and Omniture


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