Lead Product Manager, Communications- Nike Digital Engineering

Are you a driven, self-motivated person who wants the challenge of providing a high-quality customer service experience, while at the same time leveraging technology and best practices to reduce customer service costs, driven revenue and maximize quality? If so, we have the job for you.

As a Digital Product Owner in the Consumer Services - Technology Space, you will work with key business stakeholders and our engineering teams to drive requirements, support QA and ensure a smooth delivery of new capabilities across our Athlete tools and customer facing experiences.

Primary Job Responsibilities

The successful candidate will own the daily management and ongoing evolution and deployments of the Consumer Services Voice and Text Based Communications strategy. This includes gathering, consolidating, evaluating, and prioritizing business requirements from the supported programs in order to define and drive the implementation of specific changes and projects. The primary focus is on our Chat, SMS, In-App. Communications environments, and voice environments.
Are you a driven, self-motivated person who wants the challenge of providing a high-quality customer service experience, while at the same time leveraging technology and best practices to reduce customer service costs, driven revenue and maximize quality? If so, we have the job for you. As a Digital Product Owner in the Consumer Services - Technology Space, you will work with key business stakeholders and our engineering teams to drive requirements, support QA and ensure a smooth delivery of new capabilities across our Athlete tools and customer facing experiences.

Primary Job Responsibilities

The successful candidate will own the daily management and ongoing evolution and deployments of the Consumer Services Messaging Communications strategy. This includes gathering, consolidating, evaluating, and prioritizing business requirements from the supported programs in order to define and drive the implementation of specific changes and projects. The primary focus is on our Chat, SMS, In-App. Communications environments.

Specific Responsibilities:

• Develop and drive execution of a multi-year execution strategy.
• Deliver creation of requirements and specifications for both existing and new products
• Work closely with the engineering and functional leads and other stakeholders to build and maintain the product functionality backlog
• Create and document user stories for implementation
• Ensure that the Product Backlog is constantly prioritized to ensure the delivery of features with the maximum business value
• Participate in team planning meetings and provide continuous advice, clarification and guidance during the execution of each Sprint
• Inspect, accept or reject completed work from the development Sprint
• Demonstrate completed product functionality to the internal stakeholders at the completion of each Sprint
• Deep experience in user-centered design methods, including user research and synthesis, exploration, storytelling, detailed design, user testing and prototyping
• Be a visible leader within development, documentation, and testing
• Manage the whole product delivery to ensure an on-target, high quality, and timely release
• Work with customers, support, and other outside influencers to ensure a well-rounded understanding of product needs is being properly considered within the product backlog
• Work with Portfolio Management and other internal groups to ensure the product functionality and delivery window is aligned with the overall corporate strategies and goals
• Understand Portfolio management within an Agile delivery model
• Maintain in-depth knowledge of Solution offerings, components and support for business model development

Qualifications

  • Develop and drive execution of a multi-year execution strategy.
  • Creation of requirements and specifications for both existing and new products
  • Work closely with the engineering and functional leads and other stakeholders to build and maintain the product functionality backlog
  • Create and document user stories for implementation
  • Ensure that the Product Backlog is constantly prioritized to ensure the delivery of features with the maximum business value
  • Participate in team planning meetings and provide continuous advice, clarification and guidance during the execution of each Sprint
  • Inspect, accept or reject completed work from the development Sprint
  • Demonstrate completed product functionality to the internal stakeholders at the completion of each Sprint
  • Deep experience in user-centered design methods, including user research and synthesis, exploration, storytelling, detailed design, user testing and prototyping
  • Be a visible leader within development, documentation, and testing
  • Manage the whole product delivery to ensure an on-target, high quality, and timely release
  • Work with customers, support, and other outside influencers to ensure a well-rounded understanding of product needs is being properly considered within the product backlog
  • Work with Portfolio Management and other internal groups to ensure the product functionality and delivery window is aligned with the overall corporate strategies and goals
  • Understand Portfolio management within an Agile delivery model
  • Maintain in-depth knowledge of Solution offerings, components and support for business model development

Qualifications

  • Bachelor's degree in Computer Science or related field. MBA or Masters Preferred.
  • 10+ years' experience with implementing processes and/or software applications for portfolio management
  • At least 5+ years as a Product Owner working in an Agile Environment
  • Contact Center technology and/or experience.
  • BOT/Chat BOT and AI experience.
  • Voice communications experience in a contact center and/or ecommerce environment.
  • Cognitive computing - an understanding of concepts and modules.
  • Demonstrable proficiency in product requirements and product leadership
  • Knowledge of common customer marketing analytics including customer segmentation, offer optimization, propensity modeling
  • Strong time management skills and project management skills.
  • Excellent communication and professional skills with the ability to present to large audiences
  • Background in a product development discipline& analytics



  • Develop and drive execution of a multi-year execution strategy.
  • Creation of requirements and specifications for both existing and new products
  • Work closely with the engineering and functional leads and other stakeholders to build and maintain the product functionality backlog
  • Create and document user stories for implementation
  • Ensure that the Product Backlog is constantly prioritized to ensure the delivery of features with the maximum business value
  • Participate in team planning meetings and provide continuous advice, clarification and guidance during the execution of each Sprint
  • Inspect, accept or reject completed work from the development Sprint
  • Demonstrate completed product functionality to the internal stakeholders at the completion of each Sprint
  • Deep experience in user-centered design methods, including user research and synthesis, exploration, storytelling, detailed design, user testing and prototyping
  • Be a visible leader within development, documentation, and testing
  • Manage the whole product delivery to ensure an on-target, high quality, and timely release
  • Work with customers, support, and other outside influencers to ensure a well-rounded understanding of product needs is being properly considered within the product backlog
  • Work with Portfolio Management and other internal groups to ensure the product functionality and delivery window is aligned with the overall corporate strategies and goals
  • Understand Portfolio management within an Agile delivery model
  • Maintain in-depth knowledge of Solution offerings, components and support for business model development

Qualifications

  • Bachelor's degree in Computer Science or related field. MBA or Masters Preferred.
  • 10+ years' experience with implementing processes and/or software applications for portfolio management
  • At least 5+ years as a Product Owner working in an Agile Environment
  • Contact Center technology and/or experience.
  • BOT/Chat BOT and AI experience.
  • Voice communications experience in a contact center and/or ecommerce environment.
  • Cognitive computing - an understanding of concepts and modules.
  • Demonstrable proficiency in product requirements and product leadership
  • Knowledge of common customer marketing analytics including customer segmentation, offer optimization, propensity modeling
  • Strong time management skills and project management skills.
  • Excellent communication and professional skills with the ability to present to large audiences
  • Background in a product development discipline& analytics




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