Director Membership & Loyalty Marketplace and Operations

Nike's Consumer Direct Offense is designed to serve the athlete faster and more personally, at scale, led by digital. With focused growth through key categories, this new offense will connect the NIKE Brand and products with consumers in new and more powerful ways across 12 key cities and 10 key countries.

At the heart of the Consumer Direct Offense is Nike's new NikePlus membership program that will provide member-only access to the products members love, matched to their individual preferences and buying patterns. This unique access to Nike's greatest innovations and hottest styles is about three key benefits that serve consumers on their terms: first access to the latest products, exclusive access to personalized services and experiences, and reserved product for members only.

To supercharge this offense, we have brought together a Nike Membership organization. Our mission is to create the world's most distinctive membership program that accelerates consumer connections while driving growth and profitability for the Nike Brand.

Responsibilities:

  • Develop and lead the implementation of the capability roadmap (people, process, technology) for the operationalization of member benefits
  • Lead the operationalization of benefits beyond Nike owned channels (NSP, wholesale)
  • Measure and enhance the execution/operations of benefits

Qualifications
  • Minimum 8 years of experience in Leading role within Membership, Loyalty, Finance or Product Management
  • Expertise managing locally-relevant consumer experiences to drive loyalty in alignment with a global vision
  • Deep understanding of the member business model & the role of benefits at driving desired outcomes
  • Ability to influence & drive change throughout the organization
  • Project leadership - design, build and execute against a complex roadmap
  • Expertise in process design and change management
  • Expertise in retail operations with an omnichannel approach including digital and in-store experience

#LI-EMEA
  • Minimum 8 years of experience in Leading role within Membership, Loyalty, Finance or Product Management
  • Expertise managing locally-relevant consumer experiences to drive loyalty in alignment with a global vision
  • Deep understanding of the member business model & the role of benefits at driving desired outcomes
  • Ability to influence & drive change throughout the organization
  • Project leadership - design, build and execute against a complex roadmap
  • Expertise in process design and change management
  • Expertise in retail operations with an omnichannel approach including digital and in-store experience

#LI-EMEA


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