Director, APLA Technology Operations

As our Director, APLA Technology Operations , you'll be responsible for ensuring the technology engine that runs Nike's Asia Pacific & Latin America's technology operations operates to the demanding standards or our internal and external partners.

What we're looking for:

  • Champion sustainable and stable day to day operations across technology functions
  • Devise, refine, and implement operating rhythms that enable efficient and reliable technology operations
  • Partner with technology, business, and external partners to ensure comprehensive support strategies are employed and adopted
  • Embrace standard structured and efficient ITIL processes to optimize resource allocation and customer experiences, while driving improvements to those same processes
  • Implement a comprehensive data driven support approach focused on tangible metrics that drive action and directly align to business impact
  • Align with peers on seamless and consistent follow-the-sun support
  • Effectively manage key stakeholder engagement via continuous and effective communication models with peers, partners, team members, and customers
  • Plan for and manage the budget for the organization, including the development and implementation of plans to hit aggressive productivity targets
  • Provide leadership and direction in goal setting, coaching, staffing, and motivating a team of Nike technology resources
  • Ensure adherence to SOX controls, as well as management of related documentation and remediation efforts


Qualifications
  • Bachelor's degree in Business, Computer Science, or a related field; 2 years' additional experience in lieu of a degree
  • 10 years' experience in IT, business, or a related field
  • 5 years progressive experience leading and managing teams, preferably technical, professional-level staff
  • Extensive technology management experience in a global, matrixed corporation
  • Proven experience implementing and operating ITIL frameworks and progressive industry best practices
  • Ability to engage with senior technology and business leaders on strategy as well as drive clarity and closure to high profile, high tension situations
  • Leadership Excellence regarding team management and organizational evolution, strategic planning, financial planning and budget management, and vendor management
  • Proven experience with team building skills, with a concentration on employee development and growth, both for direct and virtual team members
  • Proven experience efficiently and seamlessly leveraging external partners in global operating models
  • Ability to engage and integrate with major development initiatives
  • Expert influencing skills and ability to gather alignment to organizational strategies
  • Ability to leverage resources to effectively translate business objectives into strategic business plans
  • Highly skilled in conflict resolution, collaboration, and high-profile decision making

  • Bachelor's degree in Business, Computer Science, or a related field; 2 years' additional experience in lieu of a degree
  • 10 years' experience in IT, business, or a related field
  • 5 years progressive experience leading and managing teams, preferably technical, professional-level staff
  • Extensive technology management experience in a global, matrixed corporation
  • Proven experience implementing and operating ITIL frameworks and progressive industry best practices
  • Ability to engage with senior technology and business leaders on strategy as well as drive clarity and closure to high profile, high tension situations
  • Leadership Excellence regarding team management and organizational evolution, strategic planning, financial planning and budget management, and vendor management
  • Proven experience with team building skills, with a concentration on employee development and growth, both for direct and virtual team members
  • Proven experience efficiently and seamlessly leveraging external partners in global operating models
  • Ability to engage and integrate with major development initiatives
  • Expert influencing skills and ability to gather alignment to organizational strategies
  • Ability to leverage resources to effectively translate business objectives into strategic business plans
  • Highly skilled in conflict resolution, collaboration, and high-profile decision making


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