Converse Returns Specialist (German Speakers)

As our Returns Specialist you will support the Order-to-Cash related returns processes.



Responsibilities for this position include:
• Capture customers' requests directly or via Customer Finance Account representatives;
• Create a Returns Sales Order in SAP;
• Document requests and follow with appropriate parties in alignment with audit controls;
• Communicate with customers and countries counterparts;
• Coordinate the returns requests with Converse logistics facilities and carriers;
• Resolve any issue resulted from the process (damaged products, shortages, overages, wrong discount...);
• Provide feedback to different parties on the customer's adherence to policies.

Qualifications
Minimum requirements:

  • Fluent in English and German (spoken & written)
  • Additional French or Italian is a plus
Other requirements:
  • Bachelor/Master Degree in Logistics, Finance or related fields would be helpful.
  • Ideally minimum 2 years of relevant working experience or Customer Service Role
  • SAP knowledge is a plus
  • Excel experience
Minimum requirements:
  • Fluent in English and German (spoken & written)
  • Additional French or Italian is a plus
Other requirements:
  • Bachelor/Master Degree in Logistics, Finance or related fields would be helpful.
  • Ideally minimum 2 years of relevant working experience or Customer Service Role
  • SAP knowledge is a plus
  • Excel experience


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