Client Computing Engineer - O365 Exchange/SharePoint

At Nike, we serve athletes. Fueled by the insights of the world's best, we design and create products to elevate human potential on a global scale. And it's on us, the Global Operations Team (GOT), to help bring this mission to life.

We are a diverse lineup of thousands spread across the globe. Together, we are building a smarter, more connected and automated value chain. And we are looking for world-class talent like you to contribute to this journey.

  • Configure and administer Office365 SharePoint and Exchange Online in an enterprise setting
  • Administer O365 Licensing
  • Support Exchange On-Premises Servers
  • Manage and work with users, assist with permissions management and provide EU training, provision site collections, manage solutions, maintain any new tenants, and other SharePoint Features
  • Assist in design, development, testing, migration and deployment activities needed to deliver quality solutions
  • Assist with and create artifacts for training end users and stakeholders
  • Regularly audit and enforce site standards to ensure governance policies and processes are maintained
  • Analyze situations and problems to identify root cause and determine possible solutions to prevent reoccurrence
  • Responsible for following change control procedures to plan/test/implement infrastructure and application changes in coordination with business partners
  • Monitor ticketing system for incidents/issues and resolve in accordance with SLA
  • Work with other cross functional teams to support projects and initiatives, and to assure knowledge transfer for new apps, features and/or solutions
  • Respond to off-hours support escalations, and participate in team on-call rotation


Qualifications

Required:
  • Minimum of 6 years hands-on experience administering and configuring SharePoint
  • Experience with SP Workflow logic and MS Office apps integrations
  • Minimum of 3 years hands-on experience administering Office365 Exchange Online
  • Understanding of e-mail flows and relays, including ability to track messages and identify issues on an email delivery path
  • Being familiar with Microsoft Support troubleshooting practices
  • Experience utilizing scripting (e.g. PowerShell) in administration and reports generation
  • Must be a team player - friendly, communicative, open, honest, thoughtful and committed. Must work cooperatively with others, sharing ideas and collaborating and ultimately putting team goals first
  • Must be self-motivated, detailed oriented, and able to work independently with little supervision
  • Able to respond to high-pressure situations in a methodical way and to prioritize work effectively
  • Strong written, oral, and interpersonal communication skills, with strong client service focus
  • Ability to present ideas in business-friendly and user-friendly language, appropriate to both technical and non-technical audiences
  • Solid understanding and proven experience with tools such as Process Monitor, Performance Monitor, Event Viewer, and other server monitoring tools to troubleshoot server software as well as network issues
  • Experience working in a multicultural Enterprise environment with teams in different countries
  • Strong willingness to learn constantly, and adapt to latest technologies and challenges

Preferred:

  • Degree in Computer Science, Engineering, Mathematics, or related field OR equivalent work experience in a technical discipline related to Information Technology that demonstrates technical competency


Required:
  • Minimum of 6 years hands-on experience administering and configuring SharePoint
  • Experience with SP Workflow logic and MS Office apps integrations
  • Minimum of 3 years hands-on experience administering Office365 Exchange Online
  • Understanding of e-mail flows and relays, including ability to track messages and identify issues on an email delivery path
  • Being familiar with Microsoft Support troubleshooting practices
  • Experience utilizing scripting (e.g. PowerShell) in administration and reports generation
  • Must be a team player - friendly, communicative, open, honest, thoughtful and committed. Must work cooperatively with others, sharing ideas and collaborating and ultimately putting team goals first
  • Must be self-motivated, detailed oriented, and able to work independently with little supervision
  • Able to respond to high-pressure situations in a methodical way and to prioritize work effectively
  • Strong written, oral, and interpersonal communication skills, with strong client service focus
  • Ability to present ideas in business-friendly and user-friendly language, appropriate to both technical and non-technical audiences
  • Solid understanding and proven experience with tools such as Process Monitor, Performance Monitor, Event Viewer, and other server monitoring tools to troubleshoot server software as well as network issues
  • Experience working in a multicultural Enterprise environment with teams in different countries
  • Strong willingness to learn constantly, and adapt to latest technologies and challenges

Preferred:

  • Degree in Computer Science, Engineering, Mathematics, or related field OR equivalent work experience in a technical discipline related to Information Technology that demonstrates technical competency



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