Analyst Digital Loss Prevention

As a Digital Loss Prevention Analyst, you will be focused on evaluating transactions using established criteria to detect potential incidents of fraud. Follow procedures to cancel, suspend or further investigate suspicious orders. Analyze the results of reports and system queries to identify areas of potential concern. Develop the competencies and expertise necessary to identify fraud warning signs and noteworthy trends in transaction data. Maintain support documentation and keep adequate records to enable Loss Prevention or law enforcement to investigate and resolve cases of fraud and abuse. Provide fraud investigation and troubleshooting support to internal functions and third party service providers Make recommendations for process improvements and help Fraud Analysts and Manager fine-tune the criteria used to identify incidents of fraud and abuse.

Qualifications
Fraud
• Investigates nike.com orders for payment and policy validation through investigation review process
• Investigates swoosh.com orders identifying fraudulent or abuse activity by unauthorized consumers or internal personnel
• Responds to industry fraud alert, bank alerts and customer alerts
• Identify trends and make recommendations to criteria for fraud orders review as necessary
• Supports launch processes for limit abuse and payment
• Works to set consistent processes in place for repeatability and risk mitigation
• Supports and provides all necessary documents to internal Loss Prevention and law enforcement agencies and/or financial fraud entities as necessary
Chargebacks , Analysis and Reporting
• Research and process all chargebacks and financial disputes
• Analyze disputes and reports for fraud emerging trends and behaviors
• Create reports, spreadsheets and SOP's and required
• Supports new hire training, internal departments external vendors and ongoing quality standards
Investigations and Customer Service
• Support investigations for Operational Resilience and Loss Prevention teams as needed
• Support all customer escalations as related to fraud and policy abuse
• Partners with and influences peers, including all Geo teams
Fraud
• Investigates nike.com orders for payment and policy validation through investigation review process
• Investigates swoosh.com orders identifying fraudulent or abuse activity by unauthorized consumers or internal personnel
• Responds to industry fraud alert, bank alerts and customer alerts
• Identify trends and make recommendations to criteria for fraud orders review as necessary
• Supports launch processes for limit abuse and payment
• Works to set consistent processes in place for repeatability and risk mitigation
• Supports and provides all necessary documents to internal Loss Prevention and law enforcement agencies and/or financial fraud entities as necessary
Chargebacks , Analysis and Reporting
• Research and process all chargebacks and financial disputes
• Analyze disputes and reports for fraud emerging trends and behaviors
• Create reports, spreadsheets and SOP's and required
• Supports new hire training, internal departments external vendors and ongoing quality standards
Investigations and Customer Service
• Support investigations for Operational Resilience and Loss Prevention teams as needed
• Support all customer escalations as related to fraud and policy abuse
• Partners with and influences peers, including all Geo teams


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