Office and Clerical NE

Essential Duties and Responsibilities:

• Provides professional and timely service to brokers, clients and participants

• Effective communication skills via telephone, email and in-person

• Participates in new business implementation process

• Provides accurate and timely responses to all inquiries

• Processes qualifying events, participant terminations and updates

• Resolves COBRA administration service issues with internal staff and outside Vendors

• Advises COBRA participants of regulatory requirements regarding grace periods, processes, etc.

• Processes premium payments

• Processes all incoming and outgoing COBRA-related correspondence

• Meets or exceeds all performance standards

• Participates in Open Enrollment planning and implementation

• Assumes other duties as assigned by Manager

Experience/Training Required:

• 2-5 years of related experience and/or training

• Customer Service experience preferred

• Must value and promote team spirit, have outstanding interpersonal skill set; exhibit professionalism within the workplace; maintain punctuality and adherence to set schedule; have solid research and follow-up skills.

• Must be able to cope in fast-paced, demanding environment and manage sensitive, confidential issues.

• Analytical skills

• Attention to detail

• Customer service experience

• Ability to multi-task

• Professional communication skills

• Proficient PC Skills (Microsoft Office, Outlook, HRIS, etc)

• Ability to work independently

• Ability to make decisions utilizing sound judgment

Meet Some of NFP's Employees

Graham H.

Client Services Administrator, Benefits

Graham is responsible for accurately maintaining healthcare benefit information for NFP clients. He enrolls and deletes individual profiles as people come and go, and oversees program marketing.

Kristie D.

Account Manager, Benefits

Kristie is responsible for maintaining great relationships with NFP company clients, answering the questions of current partners, creating proposals for contract renewal and preparing materials for open-enrollment meetings.

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