Client Support Specialist
What will you be doing?
- You will be assisting employees from multiple firms with questions about their eligible benefits, so they can select benefits that will provide the most value to them and their families.
- You will answer questions and research information pertaining to Medical, Dental and Vision coverages, HSA and FSA guidelines, and voluntary benefits such as Life Insurance.
- You will provide enrollment assistance and help employees navigate the online enrollment portal.
How will you do it?
- By taking inbound phone calls and responding to emails, about 10 of each per day.
- By providing quality customer service and solving problems systematically using sound business judgment.
- Partnering with other department representatives to resolve complex customer service inquiries.
- Monitoring delegated customer service issues to ensure timely and accurate resolution.
Why will you do all of this?
- You are passionate about helping people and providing great customer experiences!
When will you do this?
- 8:00-5:00, Monday through Friday (no weekends, promise).
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