Benefits Customer Service Representative

CANDIDATES MUST HAVE CALL CENTER EXPERIENCE TO BE CONSIDERED.

HEALTH INSURANCE KNOWLEDGE REQUIRED.

  • In a call center environment, respond to billing inquiries to support customer needs and inquiries. Escalate issues when appropriate.
  • Accept billing payments over the phone from clients and explain process and legal disclosures as needed.
  • Answer incoming phone calls in an inbound health insurance call center. Investigate and resolve client inquiries in a timely manner. Provide appropriate resolution to health insurance and billing questions.
  • Advise clients regarding policy and benefit information across multiple Carrier health insurance plans. Able to assist individuals with the selection and administration of health insurance plans.
  • Keep current on all products and services. Knowledge and familiarity with carrier websites is a plus.
  • Maintain a professional telephone manner and calm demeanor when dealing with difficult issues.
  • Work independently and as a member of the CS team.
  • Cross sell products, including identifying products that best meet the client's needs.
  • Ability to work in a fast-paced environment. Ability to multi-task and prioritize items. Contribute to a team effort to meet or exceed service, production and quality goals.

Qualifications:

  • 5+ years exceptional call center CSR experience in the health insurance industry, experience with a major health insurance carrier preferred.
  • Experience explaining benefits plans to others.
  • Fluency with HIPAA regulations. Knowledge of current health care landscape is a plus.
  • Demonstrated knowledge of customer service requirements, company products and the health insurance industry, including recent industry trends.
  • Attention to detail and demonstrated strong organizational and customer service skills.
  • Excellent verbal and writing skills.
  • Proficient in Microsoft Office, including Word, Excel & Outlook.
  • High School diploma or equivalent.

Meet Some of NFP's Employees

Kristie D.

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Josephine W.

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Josephine is responsible for overseeing the day-to-day employee benefits management of NFP’s small business clients by answering questions, keeping accurate files, and finding great rates.


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