The Account Coordinator provides administrative support to our Account Management team as well as excellent customer service to our clients.

KEY RESPONSIBILITIES:

• Assist Account Manager by managing daily account activities relating to the renewal process, new employee enrollment process, benefit plan transfer process, status change and reviewing of claims
• Responsible for accurately creating and updating electronic databases and files.
• Follow up on activities with the carrier and/or vendor and client on a regular basis
• Support new participant enrollment and existing participant renewal.
• Coordination of client education seminars and benefit fairs.
• Manage and resolve client issues, requests, problems and issues.
• Develop marketing materials such as newsletters, direct mail pieces and advertising.
• Perform clerical duties as needed for account management, such as filing, photocopying, and correspondence.