Voice Administrator

Nextiva is looking for a voice communications systems administrator to join the core Voice and Unified Communications engineering team.  This is a junior role that encompasses supporting the day to day activities of our core platforms and ancillary components.  The role is predominantly focused on, but not limited to, Tier 4 (last level) support of escalated issues, testing of customer facing features, lab system troubleshooting, maintenance activities, and active management of ancillary solution components.

This role is well suited for engineers that have previous support, operations and exposure to backend platforms that want to expand further into VoIP and Unified Communications (UCaaS) technologies.  The candidate must have proficient Linux administration knowledge, and is comfortable with various web portals and command line interfaces.  In addition, able to manage at least one technology component to ensure its operating optimally day to day.
Training will also be made available as needed to fill the roll.

Primary Job Functions:

  • Last tier support for Tier 1, 2, and 3 departments
  • Management of vendor facing tickets
  • Support of ancillary components including Call Recording and Voice Messaging platforms
  • Maintenance and troubleshooting of mixed multi-lab environment
  • Branding, localization and testing of soft and thin clients
  • Build, maintain, and promote strong technical documentation
  • Normal business hours and after hours/on call responsibilities
    Preferred Qualifications:
  • 2-4 years’ experience in upper tier support and or operations related roles, or 1-2 years in current system administrator role.
  • Familiar with the SIP concepts and troubleshooting
  • Sound knowledge in networking TCP/IP OSI fundamentals in the VoIP environment
  • Experience in testing various CPE, including SIP soft clients and apps
  • Proficient in Linux (CentOS, Debian) and Windows command line
  • Working knowledge web technology components including SQL Databases, Apache, Tomcat, Java, packet monitoring.
  • Demonstrate good judgment in solving problems, identifying problems in advance, and proposing solutions.
  • Strong analytical and organizational skills, with attention to detail.
  • Demonstrate strong verbal and written communication skills.
  • Ability to multi-task, prioritizing multiple objectives and initiatives.
  • Able to work in a team environment and with a diverse group.

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