Technical Support Xbert (25097)

If Tech was a professional sport, would you be drafted in the first round? Or perhaps be the seasoned coach? Either way, we are looking for an experienced mastermind to join our team as our Tech Xbert. This is a Full-Time position that we have reserved for someone who can be our Troubleshooting...

What You Need:

Experience with VoIP PBX Experience Experience with business class networking equipment Experience configuring firewalls in networking equipment QoS configuration experience Business phone experience Understanding of TCP/IP Understanding of troubleshooting and setting up VLAN’s Experience with dealing with carriers (XO, L3, etc.) Experience in troubleshooting circuits Advanced networking experience (subnetting, supernetting, etc) Advanced experience with broadsoft Experience with call tracing software (palladion, wireshark, etc.) Advanced troubleshooting with VoIP (carriers, outages, call management, call processes, etc.) Basic SBC knowledge Ability to use critical thinking to solve complex issues Ability to grasp technical concepts quickly and explain them to others Ability to consistently meet and exceed key performance indicators Strong work ethic and ability to thrive in a fast-paced environment A positive and flexible attitude for working in a fast-paced team across various functions Must have a commitment to supporting customers’ success with Nextiva’s services Possess a passion for learning and instituting industry-leading support tactics and best practice Ability to walk customers through troubleshooting process Prior experience working at a help desk or in a customer service/tech support call center Proficient in MS office applications and experience with CRM a plus Excellent verbal and written communication skills Schedule flexibility (5:00 a.m. - 9:30 a.m. start time, once a month Saturday availability)

We offer our employees a casual and upbeat work environment along with:

Generous paid time off Medical, dental, and vision coverage 401K program Company-paid life insurance Short and long term disability coverage Game Lounge Quarterly team building events Catered food and snacks Carpool program Employee referral program Employee wellness program

Meet Some of Nextiva's Employees

Michael C.

Software Engineer

Michael collaborates with a small team of data scientists to incorporate natural language processing into Nextiva’s products so customers using the tools benefit from smarter computers.

Blair W.

Senior Sales Manager

Blair oversees a team of account executives and helps motivate them to hit goals without compromising customer relationships. He also helps spread the word about Nextiva through demos.

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