Technical Support Specialist

Description

Technical Specialist - Support Representative

Becoming a Technical Specialist is the first step to a great career with Nextiva. This is an entry level opportunity where we provide you with the training necessary to become an XBert within the technical support team! Nextiva Technical Specialists are technical geniuses who are passionate about technology, networking, and thrive in an environment where they are constantly learning new things. They enjoy maintaining relationships with clients by providing amazing service. Technical Specialists make it their goal to find the "why" when a customer has a concern, and are quick in finding an appropriate solution. Upon graduation of training, Technical Specialists are truly experts in the Nextiva platform, and are looking to create the best possible customer experience, while taking the time to learn and grow their own professional career within the company.

Here's a bit more about the Technical Specialist.

Daily Responsibilities of a Technical Specialist:

  • Assisting new customers with initial set up of their phone system accounts
  • Configuring Nextiva's unified communications product features
  • Critically think through and troubleshoot business networks
  • Accurately answer a variety of technical questions about Nextiva's services
  • Provide each customer with an Amazing Service experience by answering phones before the 2nd ring, resolving concerns with little or no hold time, assist with customized solutions to help their business succeed
  • Work to meet and exceed a set of daily metrics

What you need to be successful in this role:

Self-Motivation Great Communication Technical Aptitude Strong Work Ethic Sense of Urgency Accountability Attention to Detail Coachable Emotional Intelligence Ability to Learn Critical Thinking Positive & Professional Attitude

Qualifications

Position Requirements:

  • A positive and flexible attitude for working in a fast-paced team across various functions
  • Must have a commitment to supporting customers success with Nextivas services
  • Possess a passion for learning and instituting industry-leading support tactics and best practice
  • Ability to grasp technical concepts quickly and explain them to others
  • Ability to consistently meet and exceed key performance indicators
  • Strong work ethic and ability to thrive in a fast-paced environment
  • Ability to walk customers through troubleshooting process
  • Prior experience working at a help desk or in a customer service/tech support call center is a plus
  • Prior experience working with large unified communications platforms is a plus
  • Proficient in MS office applications and experience with CRM a plus
  • Excellent verbal and written communication skills
  • Schedule flexibility (5:00 a.m. - 9:30 a.m. start time, once a month Saturday availability)
  • VoIP experience a plus

Compensation and Benefits:

$12 Hourly, full-time, direct hire, includes paid training.

We offer our employees a casual and upbeat work environment along with:

  • Generous paid time off
  • Medical, dental, and vision coverage
  • 401K program
  • Company-paid life insurance
  • Short and long term disability coverage
  • Game Lounge
  • Quarterly team building events
  • Catered food and snacks
  • Carpool program
  • Employee referral program
  • Employee wellness program

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