Senior User Experience (UX) Researcher

    • Scottsdale, AZ
Experience Researcher
The Senior Experience (UX) Researcher reports to the Product Design organization in Nextiva and the ideal candidate is a UX expert and well-rounded researcher that leads generative and evaluative research to uncover user and business opportunities for our NextOS platform. The Experience Researcher directly collaborates with Product Managers, UX Designers, and Technologists in order to help focus UX strategy and design on the reality of user and business needs.
The Experience Researcher is responsible for articulating the value of qualitative research and identifying the appropriate approach and methods for each project; conducting research activities; confidently articulating how research findings inform user experience strategy and design; translating insights into clear, actionable recommendations to communicate to clients and internal team members.
Develops an empathic understanding of a product or services users through qualitative (and some quantitative) research techniques, including:
       Clearly articulating the research goals for the discovery effort
       Conducting primary qualitative ethnographic research in the field, observing users
       Conducting data synthesis of primary and secondary qualitative and (sometimes) quantitative data
       Collaboratively generating hypotheses and opportunities clearly tied to the user data
       Creating actionable outputs for the client and internal teams
Generates creative ideas that are tied to user needs, desires, and motivations
       Given the identified opportunities, generates and evaluates aspirational state solution via persona generation and experience/Journey mapping
       Collaborates with the product team to concepts and storyboards to co-create optimal solutions
Conducts validation studies with users
       Usability testing of prototypes, designs, and code
       At times, works within an agile process with designers and developers
       Tests concepts for desirability and product/market fit using a variety of techniques
 Presents findings (highlighting empathic user understanding) in a consumable, engaging fashion
       Presents to multiple audiences, including client executives/product owners, client developers or marketers, design team members, and technical team members
       Designs conceptual models that communicate findings, using projekt202 templates
       Develops novel and effective ways to communicate findings, when appropriate
       Coordinates with other team members to produce attractive, easy-to-read deliverables
Contributes to the Experience Research & Design organization
       Keeps up-to-date on methodological trends and discussions
       Develops and refines research methods and processes
       Acts as an advocate for user experience research and its integration with design
       Identifying and proactively raising risks when deliverables are in jeopardy of not being completed in on time or of appropriate quality
Preferred Qualifications:
       More than 5 years professional experience with qualitative user research activities, including but not limited to: contextual inquiry and ethnographic techniques, participatory design, heuristic evaluation, usability testing, persona creation, and user journey mapping.
       Proven ability to work within a fast-paced, collaborative design process to uncover insights and opportunities that inform the design of products, services, and experiences
       Skilled in client interactions; previous experience working in a consulting environment is preferred
       Excellent communication and presentation skills
       Proven ability to work as an effective team member and ability to influence others
       Problem solver and solution artist
       Solid organizational skills and attention to detail
       Abreast of UX design best practices, trends and techniques
       Familiarity with design tools, such as InDesign and Illustrator
       Experience with quantitative research methods and analysis
       Knowledge of the software development lifecycle a plus
       Ability to travel for research activities and client meetings
       Excellent written and verbal communication skills
       Bachelor and/or Master Degree in a Relevant Field of Study (i.e. Human-centered Design, Human Factors, Anthropology, Interaction Design, Service Design, etc.)
       User Experience (UX) certifications a plus

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