Senior Unified Communications (UCaaS) Engineer

Nextiva is looking for a Senior UC Engineer (UCaaS) that is well versed in VoIP and next generation unified communications architecture of BroadSoft BroadWorks.  This role requires a high degree of experience in all aspects including maintenance, troubleshooting, cross-team collaboration, consulting, installation, scaling, architecture, capacity planning, and integration of multi-vendor technologies.  The candidate must have in-depth experiencing troubleshooting SIP related call flow issues, a deep understanding core backend feature sets, redundancy, media anchoring, and routing and translations.   The candidate must be self-driven, highly motivated, have a sharp eye and attention for detail, responds quickly when needed, a has sound decision making skills.

Primary Job Functions:

  • Architecture, design, capacity planning, and growth strategies of core and multi-vendor solutions
  • Integration, testing, deployment, monitoring, maintenance and upgrades of all core telephony and Unified Communications technologies in multi-regional geo redundant architecture
  • Lead role in the integration of multivendor technologies and solutions
  • Build, maintain, and promote strong technical documentation
  • Normal business hours and after hours/on call responsibilities
  • Technical liaison to product development, engineering, support, and executive level staff
  • Tier 4 support for Tier 1, 2, and 3: including On-Boarding, Sales Engineering, and Development
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  • Qualifications:
  • At least 7+ years’ experience in geo-redundant architecture, deployment, maintenance, and troubleshooting of BroadSoft BroadWorks technologies (R19 SP1 or higher)
  • o   BroadSoft Certified Network Engineer – Professional and or Specialist preferred
  • Advanced knowledge in SIP messaging including isolation of issue to core, SBC, carrier, and or customer premise
  • Strong knowledge of Unified Communications including WebRTC, Collaborate, soft clients (UC-One), architecture, and 3rd party integration
  • Strong understanding of OCI-P and XSI-Actions/Events as it pertains to provisioning, 3rd party integrations, and client interactions.
  • Strong scripting language knowledge, preferably shell, Perl, SQL, and Python/PHP.
  • Good understanding of Linux administration and virtualized environments
  • Versed in database administration enough to quantify data, create reports, and as a general tool for troubleshooting.
  • Solid understanding of network engineering including SIP NAT traversal and firewall
  • Demonstrate good judgment in solving problems, identifying problems in advance, and proposing solutions.
  • Strong analytical and organizational skills, with attention to detail.
  • Demonstrate strong verbal and written communication skills.
  • Ability to multi-task, prioritizing multiple objectives and initiatives.
  • Able to work in a team environment and with a diverse group.
  • Able to mentor junior engineers and provide guidance and oversight on projects


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